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Very good 7.8
Based on 1240 reviews

Recent customer comments

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Very good



based on 1240 reviews
  • Cleanliness 8.0
  • Facilities 7.7
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.7
  • Food/Dining 7.3

eric H. from Indonesia
Business travelers
Stayed 3 nights in January 2016
Good
Good enough
Reviewed January 28, 2016

dYaZ C. from Indonesia
Groups
Stayed one night in January 2016
Clean Room,Good Food,Nice Staff
Service,Food,Clean
so far so good, but 1 thing make me uncomfortable about the parking area, they didn't give us any parking card so if something happen to your vehicle who should be responsible???
Reviewed January 21, 2016

aldo R. from Indonesia
Business travelers
Stayed one night in January 2016
good room (new wing) and good location
location
My room at new wing is ok. But the old wing need renovation as my colleagues got rooms there. Overall is ok. Breakfast also ok.
Reviewed January 16, 2016

yuwana Y. from Indonesia
Couples
Stayed one night in December 2015
pleasant and comfy
location, clean and friendly staff
i only stayed for 1 night, but overall everything was nice. the rooms is clean, the bathroom is clean also. the breakfast is nice, many choices of food that all looks yummy..
Reviewed January 15, 2016

Ribka C. from Indonesia
Business travelers
Stayed 2 nights in December 2015
Perfect Hotel in Downtown Surabaya
Location, Food, Room
Breakfast with various menu, there are traditional or western area food. Clean hotel, and clean room with spacious area. Kindly staff, fast checked in and fast checked out.
Reviewed January 11, 2016

Cyndy M. from Indonesia
Solo travelers
Stayed 3 nights in January 2016
Good location and service
Service, location, the size of the room
It was a good experience to stay at that hotel
Reviewed January 11, 2016

Mien S. from Indonesia
Business travelers
Stayed one night in December 2015
i'll be back
located clean food
Reviewed December 22, 2015

Andrew T. from Malaysia
Business travelers
Stayed one night in December 2015
Well appointed
Clean room, good internet
Stayed in Superior Room. Well kept room, size is okay. Breakfast is good, with a decent spread of local and western cuisine. But I found it very strange that with all the good food, there was no toast - something so basic. Staff were friendly. Check-in and check-out was a breeze and quick. Everything was good with this hotel except that the room is designed such that the centralised air-conditioning air vent blows directly to the working desk and it cannot be readjusted. So if you are sitting at the desk, you will be constantly blasted with cold air from the vent, which is quite cold even at the highest temperature setting. Otherwise no complaints, this is a good hotel.
Reviewed December 19, 2015

Hizkia R. from Indonesia
Groups
Stayed one night in May 2015
Nice staff, comfy, clean
Nice staff, clean room, comfy bed
Everything was good
Reviewed December 19, 2015

Rahadian A. from Indonesia
Business travelers
Stayed one night in December 2015
nice location hotel
location, valet parking
just another stay in hotel. nothing special. it has great location, but when there is a wedding party in the hotel can makes guest stay at hotel un comfort, as there were a queue entering the lobby, and hard to find parking lot. fortunately they have valet parking service available for the guest staying at the hotel.
Reviewed December 17, 2015