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Very good 7.8
Based on 1240 reviews

Recent customer comments

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Very good

based on 1240 reviews
  • Cleanliness 8.0
  • Facilities 7.7
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.7
  • Food/Dining 7.3
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erni A.
May 12, 2013
Mercure hotel staffs are friendly and helpful.
Clean room, efficient checking in, friendly hotel staff
Everything is fine, except the unstable electricity, and the generator set, took quite a while to recover the electricity. Hotel room, is about right. Limited TV channels.

Adrianus Y.
May 08, 2013
Nice hotel in a good location
Good location, big room, value for money

kok L.
May 08, 2013
Cafe, car free day

belly S.
May 07, 2013
Nice Quite Place
clean, quiet and nice pool
very nice room, nice viev of surabaya city, the food is very great

Twinky H.
May 01, 2013
Unfriendly staff
Great location
At the very firtst we arrived at this hotel, the bellboy was very unfriendly. The next morning, I asked the housekeeping to change towels, it took about 30mins until they deliver new towels.

Buana A.
April 30, 2013
good location, comfy room, value
conveniently located. service from the staff was good. subjectively speaking, the hotel served its purpose.

helen M.
April 30, 2013
NIce and comfortable hotel
large room, great breakfast, friendly staff
poor wifi in the bedroom. I got nice room and comfortable. many choices of breakfast. nice swimming pool

Firda T.
April 26, 2013
Nice city hotel
good location, good rate, clean rooms
Our stay was nice. The rooms were clean and the staffs were friendly. What I like the most of this hotel is the location and it;s not expensive.

Ricky T.
April 25, 2013
good location & nice swimming pool
big room, nice swimming pool, located at center of city
I enjoyed stay at this hotel especially swimming pool under big treee

Rachimi H.
April 25, 2013
Nice stay feels like home
Comfortable, clean, affordable.
Great love to stay there again and next time I could spend more time for swimming.