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Very good 7.8
Based on 1241 reviews

Recent customer comments

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Very good

based on 1241 reviews
  • Cleanliness 8.0
  • Facilities 7.8
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.7
  • Food/Dining 7.3

Soon N. from Malaysia
Stayed one night in February 2013
clean and convenient hotel
good facility
Only one night stay and it is near to airport. Very noisy as construction of building next to hotel is in progress.
Reviewed February 16, 2013

Anggita W. from Australia
Families with young children
Stayed 4 nights in February 2013
awful and will never return
very lazy and unmotivated staff.
we have stayed at many different hotels part of the accor hotel chain and this is by far the worse of them all.
Reviewed February 16, 2013

eko S. from Indonesia
Business travelers
Stayed one night in February 2013
good hotel and good location
best hotel
good location and not so far from the airport and railway station,near bussines area
Reviewed February 15, 2013

UY K. from Cambodia
Business travelers
Stayed 3 nights in April 2012
Lovely hotel and good services
Good facilities
The hotel is nice and modern with good services, guest relation also nice and warm welcome.
Reviewed February 13, 2013

Herman G. from Indonesia
Business travelers
Stayed 2 nights in November 2012
Nice clean and organized
Profesional staffs
Nice and very clean room, the hotel staffs were very helpful and professional, although the area is a bit far from the shopping center but its is a peacefull stay away from the city noise. I would definitely come back again and will recoomend this place to a friend
Reviewed February 12, 2013

emmanuel G. from Belgium
Stayed 2 nights in February 2013
Overall good value for money
good free wifi
The hotel is the middle of the CBD, good location if you come to do business in Surabaya. The Wifi is good and free, we stayed on the 10th floor and did not hear anything from the busy traffic. You have three dining options, Japanese, International and Chinese and a coffee lounge. The food served at the International and Chinese restaurant were just average in quality and the staff performance was disappointing; they significantly lack of training, the staff is smiling but they forget to give you cutlery when they bring your food, or they bring your drinks and then disappear without taking your food order. The room is very basic and the TV has many international channels..
Reviewed February 09, 2013

ida P. from Indonesia
Business travelers
Stayed 3 nights in January 2013
nice hotel
close to central city
A very convenient hotel with a good service in front desk and doors.
Reviewed February 05, 2013

Vicky R. from Indonesia
Stayed one night in January 2013
Great location, service with smile, good food
great service to my father while he is comin with wheelchair
It's about 30 minutes from airport, easy to find. great service while my father using a wheelchair, easy taxi call from hotel Quick response, can even get early check in
Reviewed February 04, 2013

Jimmy S. from Indonesia
Business travelers
Stayed one night in January 2013
lovely hotel and good hospitality
wifi service and nice pillows
I had a pleasant time staying at mercure surabaya.
Reviewed February 03, 2013

kwendy A. from Indonesia
Business travelers
Stayed 2 nights in January 2013
Good Hotel at strategic location
great location, good price
the room is clean and nice, very comfortable. the location is nearby to shopping mall, and very easy to go everywhere around the town. the reception is helpfull and quick in check in process, which is important for business traveller who want to get rest quickly to room.
Reviewed February 02, 2013