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Very good 7.8
Based on 1237 reviews

Recent customer comments

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Very good



based on 1237 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.6
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.7
  • Food/Dining 7.3

Lois D.
Indonesia
September 02, 2015
Good friendly staff
Good location
Comfort room

bambang S.
Indonesia
August 24, 2015
OK
OK
OK

horas P.
Indonesia
August 11, 2015
horAS
GOOD LOCATION, CLEAN AND NICE STAFF

Alief F.
Indonesia
August 10, 2015
Lokasi strategis
Clean room. Friendly staff. Perfect location.
(1) room was clean. (2) basic amenities in toilet were not complete. (3) the rooms on the new building was not soundproof. (4) friendly staff. (5) location was perfect. U can walk n find many local foods in Darmo Street on Sunday morning (because Surabaya has Car Free Day)

Yuni S.
Indonesia
July 23, 2015
Free mini bar is nice touched
room rate
I was impressed that they offered free minibar now. Even only a small bottle of tea pucuk harum and tiny wafer tango and Top, its nice touched. But unfortunately they often forgot to fill up every day, i need to ask first. And i stayed in new renovated room, its nice but small. Better in previous room. I did early check in abt 4am and i got charge 500k (sigh..) too exp for me but i got promotion price when booked. Then i agreed.

Kenny W.
Indonesia
July 15, 2015
Wifi faster than others hotel in same class
Wifi, services, hospitality and good facility
All things are good only food was limit of variant

Samir A.
India
July 11, 2015
HOMELY STAY AS ALWAYS
1) The location is central but quiet, 2) The hotel & the staff are friendly and warm, 3) Food is quite good and reasonably priced
My brief stay at hotel Mercure was very comfortable and the staff very friendly

feris H.
Indonesia
July 06, 2015
good good and good
good good and good

Keat O.
Malaysia
June 24, 2015
Good Hotel at Good Location
Good Location, Friendly Staff, Good Price
Was a nice experience here. Had really a good time there with many friendly staff in the hotel who would try to accomodate your needs. The location was good and near to the shopping mall, banks, park and etc.

Keat O.
Malaysia
June 24, 2015
Good Hotel at Good Location
Good Location, Friendly Staff, Good Price
Was a nice experience here. Had really a good time there with many friendly staff in the hotel who would try to accomodate your needs. The location was good and near to the shopping mall, banks, park and etc.