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Very good 8.0
Based on 745 reviews

Agoda Verified Reviews

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Very good

based on 745 reviews
  • Hotel Condition/Cleanliness 8.3
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Staff Performance 7.8
  • Value for Money 7.7
  • Food/Dining 7.5

7.3 Oscar S.
June 21, 2014
big room, clean, ok for children.
big enough to ask an extra bed, stay on the upper floor so u can see the Surabaya city view at night.

9.7 chairusli T.
June 20, 2014
really good
cleanness,center locally and friendly staff
really good

5 Hendra S.
June 17, 2014
The room was warm as aircon wasnt working proper.
Staff didnt bother to follow up after my complaints. Very disappointed. They could only delegate the engineers to do the dirty work while the staff frm the front desk shld hv asked how my stay is and after my complaints. Poor management team.

8 caroline A.
June 12, 2014
Food, Cleanness

8.7 Hoe W.
June 12, 2014
Great location and extremely helpful staff
Cleanliness, comfort and great service
Very attentive staff and great selections of breakfast buffet. Great location.

8.3 budi W.
June 12, 2014
comfortable bed, nice bathroom, clean

9 Ade C.
June 10, 2014
Very convenience hotel 5 star
room big, location and cleaness
this deluxe room is perfect we can get city view at night and very convenience

8 Ade C.
June 10, 2014
for room classic is not so good due to no bathup
breakfast is good location is downtown
Meritus is good when you choose deluxe room and not classic room

8.7 Ade C.
June 10, 2014
for room classic is not so good due to no bathup
shopping and city centre
it is good hotel and this is best location

9.7 Chelsea A.
June 10, 2014
Very Comfortable and Clean
Clean, Lux, Comfortable
I was very satisfied! Perfect hotel.