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Recent customer comments

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All reviews (1952)

Business travelers (999)

Couples (326)

Solo travelers (282)

Families with young children (155)

Families with older children (80)

Groups (112)

Very good
7.8
based on 1952 reviews
Hotel Condition/Cleanliness
7.9
Facilities
7.4
Location
8.5
Room Comfort/Standard
7.7
Staff Performance
7.6
Value for Money
7.7
Food/Dining
7.0

9.2 Lydia P.
Indonesia
April 16, 2016
Absolute business or solo hotel choice over others
Definitely will return !

6 Tjin W.
Indonesia
April 07, 2016
nice location, lack amenities
I expect more from an upgraded room at this hotel. The room was quite bland, had some problems with air conditioning and the shower drainage. Was fixed right away after we complain. I think the hotel needs more amenities, like gym and swimming pool...

8.8 CHOON T.
Malaysia
May 19, 2016
Clean and near
Room is clean! Stuff is friendly!

8 Devie C.
Indonesia
April 03, 2016
Great location
location was very convenient, close to many central places. clean room, good service. will definitely return!

8.8 Chun L.
China
April 02, 2016
Nice hotel with comfortable rooms and clean enviro
N/A

6.8 Cher C.
Singapore
March 28, 2016
First time to Surabaya
Personally, this hotel is mainly for Business travelers or backpacker who just need a bed with basic layout to rest. Quite disappointed that there isn't any table or chair for me to place my laptop and in the end, I have to work on my bed. There isn't any refrigerator for me to place my preferred drink and no basic swimming pool. The breakfast is Indonesia food which I am ok with but do hope that the management of this hotel can consider expanding it to international to cater for more varieties. Other than, the staffs are very prompt, courtesy and always a smiling face upon customer request. Good job. Will consider another stay should I return to Surabaya. Thanks.

6.4 Rahayu A.
Indonesia
March 28, 2016
Hotel for business trip
Breakfast oke, lokasi strategis

8 Aris L.
Indonesia
April 21, 2016
Great Experience to Stay at this Hotel
Everytime i go to Surabaya, I always book this hotel. The location is so strategic, near to Tunjungan Plaza the largest mall at this city. It is easy to get accomodation from/to this hotel.

8 Loh T.
Singapore
March 24, 2016
2nd time stay in Midtown Hotel
Tidy hotel tucked in middle of Surabaya city centre. Chose it again for its location and price. Pleasant hospitality and basic requirements met. Areas to improve on: - Cleanliness of bath towels. Those provided are well worn, frayed and off-white in color. One folded bath towel even had a long strand of female hair tucked between. - WiFi connection in room was unstable. Got disconnected frequently which is very disruptive to my work and communication.

9.6 Linan T.
Indonesia
March 23, 2016
Great Value for Money, Clean and spacious room.
This is my third time staying at Midtown, and as always it's a great choice for any business traveller with its central location and great pricing.