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Very good 7.4
Based on 1577 reviews

Recent customer comments

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Very good

based on 1577 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.4
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

Gamaliel G.
September 30, 2015
Good Hotel
Location, Staff, Room
Nice Hotel.

David R.
United States
September 28, 2015
Good rooms & location, bad parking fees
Rooms, Grounds, Price
This has long been a well-priced hotel near many points of interest in Surabaya. The grounds are beautiful, the rooms are spacious and the price is right. The breakfast bar can be crowded with difficulty finding a place to sit. This time we were disturbed to see that they charged money when our chartered car came in to drop off my wife and go back out again. I asked someone at the front door about this and they blamed my driver saying that he must have been told when entering that he needed to run into reception to get a stamp in order to avoid me having to pay a parking fee. I am fluent in Indonesian and saw that our driver was NOT informed of this. I told the hotel staff this, and they tried to suggest that my driver was lying to me--assuming that I must not have understood the security guard's instructions in Indonesian, even though I was discussing all this in Indonesian. Finally I rebuked the hotel staff for slandering my driver who had done no wrong. I felt that Novotel has created a regrettable parking scam that gives clients a negative guest experience. Sad!

Theresia F.
United States
September 28, 2015
Best four stars hotel
Grounds, pricing & staff
Very comfortable

Muji B.
September 28, 2015
unconfert stay in thia hotel
I am disappointwd to atay in thia hotel due to the foods was came late. While i have to go to fasting. The bad thing is the room aervice still asking me to pay while the food come after fajr time. But i rejected to pay a bill.

Jenny L.
September 27, 2015
Good facilities and exterior enviorment
Good staff, environment and clean
The building and interior are a bit old. The external facilities are good for family outing. Not much food selection around the hotel, except for the cafe.

Puspa A.
September 26, 2015

Theresia F.
United States
September 24, 2015
Very serene hotel in the middle of chaotic city
The Grounds are beautiful and clean
Very good

Andrew W.
September 23, 2015
nothing special
price, location, garden
the only good thing about this hotel are garden and room price, other things not really special which rooms are outdated, breakfast nothing special, and it is only a 3 star hotel instead of 4 star.

Monica K.
September 21, 2015
Excellent Resort!
The ambience, the breakfast and the swimming pool
It was really good. The hotel itself is very spacious and beautifully constructed. The rooms clean and spacious - even the bathrooms were spacious! The breakfast excellent. The massage and spa were okay - a bit overpriced I think compared to outside. The service was also very good!

Maimun R.
September 20, 2015
Novotel is a family hotel
landscaping, food and safetiness
comfortable and good service