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Hotel Area:
Surabaya Center
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Number of Rooms:
209
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Free Wi-Fi |
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Check Rates & Availability At This Hotel |
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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
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Sorry, there are no available rooms at the Novotel Surabaya Hotel for your chosen dates.
Customers who looked at this hotel often booked...
Recent customer reviews
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Budi H.
Families with young children
Indonesia,
August 22, 2012
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Lovely resort hotel in big city
Great room with pool view
8.3
Generally i'm satisfied with hotel novotel surabaya, great service, great room, but unfortunately they don't have elevator that we can use.it makes difficult for customer to carry things.
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Yusak S.
Couples
Indonesia,
August 20, 2012
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great rooms
restaurant, swimming pool
8
i decided to stay in this hotel because i wanted to spend my holiday during idul fitri in town. after searching for hotels with great facilities with reasonable rate, i eventually chose this hotel fo several considerations. first, it has spacious rooms and each apartment has a nice pantry where we could prepare for light meals. the restaurant is also great with several tables set up outdoor just next to the swimming pool. in addition, its outdoor swimming pool is very cool. the location isn't too far from the downtown.
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Eduardo S.
Business travelers
Brazil,
August 19, 2012
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"Lovely hotel and service with a smile"
7.7
I liked everything but the only thing I think should be better is the internet services, such as in room and wifi without use the password.
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Handi P.
Solo travelers
Indonesia,
August 09, 2012
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lovely hotel and very nice swimming pool
7
novotel surabaya sangat asri, swimming pool sangat bagus
Nightlife Tip:
Sangat dekat dengan Penthouse's Club. salah satu tempat clubbing terbesar di surabaya
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Sarah P.
Families with young children
United Kingdom,
August 06, 2012
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Great stay. Provided extra beds for the kids. Friendly, helpful staff
Hotel Feature Tip:
Great pool for kids
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Ardyan S.
Business travelers
Indonesia,
August 05, 2012
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Nice hotel, room was ok
All glass bathroom, rain shower head
6
i stayed for 1 night and it was pleasant except that there was a milipede that crawled out of the drain and stayed behind the toilet. i knew that because i saw it came out as i was using the loo. as it disappeared behind the toilet i couldn't get rid of it, luckily it didn't climb up the bed or bid me.
the shower drain was half clogged as water seeps out of the shower and onto the bathroom floor. there was also a few holes on the bedsheet.
otherwise it the stay was rather pleasant.
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Ruri B.
Solo travelers
Indonesia,
August 03, 2012
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"Resort Hotel in the big city"
Rooms are huges, clean. The shower is good. Love it's small balcony.
9
Nice hotel,like a resort. The room is spacious and love it shower.
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Douglas E.
Couples
Australia,
August 02, 2012
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Close to airport
Close to airport. Nothing else.
4.3
I cant believe this is Novotel. Very old & dilapidated.
Sightseeing/Attractions Tip:
None
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Don W.
Business travelers
Australia,
July 30, 2012
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Nice Hotel . Very good service
Lovely gardens & pool area layout . Staff really attentive & friendly.
7
The hotel , although very nice, has very poor rooms. The room I booked was the King Apartment, & I was very disapointed. This room is not even close to the advertisement on website. Everything about this room is very old & worn out.There is supposed to be a fully equipped kitchen, but all I could find was 1 cup & saucer , 1 bowl & 1 plate. No cutlery or cooking equipment of any kind, the refrigerator has not been defrosted for a long time & is also very old & rusty. I am so unhappy with this room , I requested to move to another room, not apartment. this was only a little better & definitely not 4 star accomodation as advertised. This is a shame, because the rest of the hotel seems extremely good & the staff are excellent.
Hotel Feature Tip:
Bring swimming attire. The pool is great.
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Felix S.
Business travelers
Indonesia,
July 25, 2012
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Nice spacious room
the spa treatment is very nice
7
Its a nice hotel with very spacious room, spa treatment also very nice. only distance from my room to front office is quite far. and there is a public train railway nearby.
But generally its a good hotel.
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Customer Support
Customer Reviews - Novotel Surabaya Hotel, Surabaya
- "Lovely hotel and service with a smile" - staff were very helpful, and the hotel was very clean and go
- A hotel to relax - employees are well-trained, breakfast is nice, big pool, and
- A quite convenient hotel - it's a quite old hotel but fortunately located not far from
- as good as advertised - the hotel is located within 30 minutes from juanda airport.
- Avoid it if you can - We have booked 2 rooms, one with king size and one with twin
- Big hotel with great swimming pool - Novotel Surabaya is a big, well maintained hotel that offers
- Character hotel but showing it's age - Fine looking hotel but seems that only a limited selection o
- City Resort - Nice locations, relaxing atmosphere. It was a shame I was on
- Comfort and Wide Room (choose apartment 1 BR) - this is my second time I stay with my boyfriend when he visi
- Comfortable and good location - Lovely room and good location, located in the heart of the c
- Good hotel but noisy during renovation - Overall would be a good hotel but staying during their renov
- Good Hotel With Several Lows - The Hotel has good lobby and good customer service. The roo
- good location - highly recommended, it was a pleasant stay for me.
- Good value for money - good value for money, good breakfast choices, nice pool and
- Great hotel for great value - had an excellent stay at novotel. got the newly renovated ro
- Great value for money -
- lovely hotel and excellent service - we had a really pleasant stay and the kids were very happy .
- Lovely hotel for couple in love - Pleasant stay in the hotel. It is worth more than money I sp
- Lovely hotel, I would stay there again. Staff very - Very good value for money. Staff very helpful and friendly.
- Lovely Hotel - Place is far from city, but the area is quite and view is go
- Lovely resort hotel in big city - Generally i'm satisfied with hotel novotel surabaya, great s
- Low standards. Environment nice. service low. - stayed 1 night. expected much more. service is very poor. no
- Nice and helpful staff - Over all its a pleasant hotel to stay,those who want piece o
- Nice Hotel and good location - My children had a wonderful time staying at the hotel.
- Nice hotel with a great pool and play ground - staying with my family and kid so love about the pool
- Nice hotel, clean and big room - the rooms are spacious, clean and comfortable to stay with f
- Nice Hotel, great pool. - it is a nice hotel. clean room, good room service, extra fri
- Nice hotel - i like the room, but i wasted my time to checked in. there w
- nice place to relax - nice room, nice view and i want to go there again!
- Nice pool - nice hotel quiet location good restaurant excellent english
- Novotel Surabaya Hotel - The hotel is getting old . The pool is very large and a goo
- Novotel Surabaya, 2 to 4 May 2009 - The hotel itself is pretty good. The staff are probably the
- old buidling,room&facilities, not value for money - the room were old and dirty,i dun dare to walk on the dirty
- Oldie and Moldy - After two nights you want to sweep the place to clear out he
- Romantic hotel and feel safe inside - we are stay in novotel hotel surabaya in our first time. bot
- short and sweet.... - everything was fine except that the pillows in my room, was
- super spacy room - great hotel, staff helping and everything is fine
i love th
- Unsatisfied - Several points that need to be work on:
1. Bad Internet Co
- Very bad customer service - I will not considering this hotel in the future for any kind
- very good ,user friendly,staff helpful - well kept room ,great hotel to stay ,rooms service prompt a
- Very Nice and good environtmently base hotel - the hotel lies on the very large area, clean, green and cove
- Very Nice Stay -
NY-AGWEB-3106
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