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Very good 7.5
Based on 1555 reviews

Recent customer comments

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Very good



based on 1555 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

7.7 Juanita P.
Indonesia
January 30, 2015
resort hotel in the middle of city
garden view, bathroom, pool
It was a pleasant stay at novotel. Service is very good.

8 Juanita P.
Indonesia
January 28, 2015
Nice renovated room
buffet, garden, bathroom
It was a pleasant stay. I booked few rooms for family wedding and they arrange the room nearby. nice transparent bathroom.

8 Indra G.
Indonesia
January 28, 2015
Nice Hotel to stay
staff performance,room,cleanliness
Feeling great!!surely will come here again!

8.7 ANDAR S.
Indonesia
January 24, 2015
Best Possible Hotel Nearby Airport dan City
Room, Location, Comfort

7.3 Arnold T.
Indonesia
January 07, 2015
Novotel surabaya
it was a great stayu
its good butwhen i was there, they had a wedding reception at the hotel thats what makes me a lil bit boring

8 Hajjah J.
Singapore
January 03, 2015
Nice Hotel
Nice Hotel, Great swimming Pool, Widespread of Food
The Hotel is nice. Booked 2 rooms and request for connecting room however was told that there's no connecting room. They gave 2 rooms however was far from each other. Swimming Pool was great. The food has a wide range. The dinner buffet was awesome especially from Wed to Fri as they have a BBQ dinner. Overall enjoyed staying the room.

7.7 Niyi A.
Australia
January 02, 2015
Nice dinner music, but infrastructure is ageing
Customer service and music
It was a fairly comfortable stay. My hotel room was in the basement, which was pSt many leaking structures. The hotel is tired and needs a substantial renovation. Dinner was good, especially the mushroom soup and accompanying live music

6 AM. F.
Indonesia
January 02, 2015
Not Bad
Good pool, park amd facility
Not too god, but not bad, i booked room family suite with 2 rooms, unfortunately, below my expectation, Hotel gave an apartment unit to me. with 2 level, 1 room at downstairs, and 1 room upstairs, it was a problem for me, whih i expect side to side room, cos i was traveling with young kids (all under 6 years). The room also lack off support facilities such as fork, spoon, plate ,etc. It's hard to find some place for dine from hotel location.

7.7 Ilham S.
Indonesia
December 28, 2014
Great Location, Beautiful Design but Disorganized
It has very good location, beautiful architecture and superb room conditions & layouts
It is a pleasant hotel, great facilities but I felt the staffs were a bit disorganized. It was perhaps because the hotel was packed with guests. The breakfast buffet was a nightmare. Lack of authority from the hotel management to take charge on the incoming and outgoing guests. The results: lack of tablewares, not enough glasses, staffs were always unavailable and looked very occupied. Maybe the hotel management needs to add more resources on this department.

7 Diarna S.
Indonesia
December 26, 2014
Nice & wonderful hotel
Great swimmingnpool, nice garden and clean
It's very nice hotel, but with very expensive rate, because it excludes the breakfast.