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Very good 7.4
Based on 1578 reviews

Recent customer comments

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Very good



based on 1578 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.4
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

Hajjah J.
Singapore
January 03, 2015
Nice Hotel
Nice Hotel, Great swimming Pool, Widespread of Food
The Hotel is nice. Booked 2 rooms and request for connecting room however was told that there's no connecting room. They gave 2 rooms however was far from each other. Swimming Pool was great. The food has a wide range. The dinner buffet was awesome especially from Wed to Fri as they have a BBQ dinner. Overall enjoyed staying the room.

Niyi A.
Australia
January 02, 2015
Nice dinner music, but infrastructure is ageing
Customer service and music
It was a fairly comfortable stay. My hotel room was in the basement, which was pSt many leaking structures. The hotel is tired and needs a substantial renovation. Dinner was good, especially the mushroom soup and accompanying live music

AM. F.
Indonesia
January 02, 2015
Not Bad
Good pool, park amd facility
Not too god, but not bad, i booked room family suite with 2 rooms, unfortunately, below my expectation, Hotel gave an apartment unit to me. with 2 level, 1 room at downstairs, and 1 room upstairs, it was a problem for me, whih i expect side to side room, cos i was traveling with young kids (all under 6 years). The room also lack off support facilities such as fork, spoon, plate ,etc. It's hard to find some place for dine from hotel location.

Ilham S.
Indonesia
December 28, 2014
Great Location, Beautiful Design but Disorganized
It has very good location, beautiful architecture and superb room conditions & layouts
It is a pleasant hotel, great facilities but I felt the staffs were a bit disorganized. It was perhaps because the hotel was packed with guests. The breakfast buffet was a nightmare. Lack of authority from the hotel management to take charge on the incoming and outgoing guests. The results: lack of tablewares, not enough glasses, staffs were always unavailable and looked very occupied. Maybe the hotel management needs to add more resources on this department.

Diarna S.
Indonesia
December 26, 2014
Nice & wonderful hotel
Great swimmingnpool, nice garden and clean
It's very nice hotel, but with very expensive rate, because it excludes the breakfast.

mico S.
Indonesia
December 26, 2014
hommy, pleasant hotel with hospitality services
hommy, pleasant hotel with hospitality services
cozy

Mega T.
Indonesia
December 23, 2014
Overall pleasant experience at Novotel Surabaya
Standard Novotel, everywhere is all the same.
We stayed for one night only at a newly renovated room, therefore the room condition is overall good. The only complain I have, I think it is very inappropriate for a 4 star hotel not equipped with elevators. The management should think about this because it is difficult for elderly, parents with young children with strollers, or disabled to transfer from one level to another.

ina K.
Indonesia
December 18, 2014
good hotel
food, room and swimming pool

farzilah R.
Malaysia
December 16, 2014
Value for money
Velue for money, clean and great location
we stay only 1 night at this hotel. Its a clean hotel with a great view of swimming pool. Food a nice and value for money. Room are big with king size bed. Sexy toilet and super clean. Unfortunately the service in this hotel was super slow. I have called restaurant for a cutter to cut fruit no one answer my call. so on the next day I have called again for a same request, this time there is an answer but its take almost 25 minute for the staff to come to my room. Novotel really need to improve their 4 star service.

laurentia P.
Indonesia
December 15, 2014
Perfect hotel for business travelers
nice room with air circulation, the best oxtail soup and staff is friendly
I enjoyed stayed in this hotel, even old hotel but very clean n comfortable. Very recommended for business travelers, location is good and this hotel have a nice n big swimming pool