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Very good 7.4
Based on 1577 reviews

Recent customer comments

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Very good

based on 1577 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.4
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

Andre T.
February 12, 2014
good recommendation
clean room, nice view, friendly staff
I booked this hotel for my wedding day....over all this hotel is very recommended

Liew Y.
February 08, 2014
good place , quite and the staff was nice .
good garden , big room , nic staff
good place , quite and the staff was nice . room comfortable

tamara B.
February 02, 2014
its nice for family vacation
good landscape, friendly staff, spacious room
its a nice hotel, great landscape, and a very very very friendly staff, this 3 reasons will make me repeat my stay there. but they're lacking some important items such as, no shower cap, no, bathrobe, no lotion, and lacking variety on their menu. despite that, every things good.

Lenny S.
February 01, 2014
Comfortable and not enjoyable stay .....
Location, friendly staff and noisy nite (train track next to hotel)
Novotel Semarang is much better off than Novotel Surabaya .... except for the no internet connection for both hotels ....

Yvette C.
January 28, 2014
Never stay in the family rooms!
Staff & pools
I have stayed at Novotel Surabaya for business on numerous occasions, the double & twin rooms that are refurbished are spectacular. This trip I had my family with me. We booked a family room - & even though we got a free upgrade to a superior room. The room smelt like smoke / carpets and couches stained and appeared dirty & rooms were mid 80s looking, bathroom mirrors with huge marks on inside of mirror! REALLY desperately needs a redo! Dont stay here unless you are in a new / refurbished room. Insist on staff showing you the room is new!

Melinda F.
January 21, 2014
Close to the city, good price, nice pool
Not like my expectation. The room too old, so different with my expectation. Or maybe just because I book for the apartment one, but the regular room was so nice. The swimming pool also nice. Close to the city centre as well.

Susan L.
January 20, 2014
Decent but could have been better
Central location, nice pool, good service.
The first thing the bell boy told me was that I should have booked a normal hotel room there instead of the apartment room and he was right. The apartment room is complete with kitchen and bathtub and such, but it's really old. I won't want to have a bath in the bath tub and please don't step on the carpet floor bare-footed. The apartment block is quite near to the train tracks and it woke me up early in the morning. The price of apartment unit and the hotel room is about the same, I will book the hotel room instead the next time round.

Wadi C.
January 17, 2014
clean room, old room, friendly staff
it does carry a weight of Novotel's name, very impressive for the staff performance.

Muhammad D.
January 17, 2014
Old Hotel with so much noises
Big room, nice garden, that's all
Two nights (mare). You can hear anything from the outside. This hotel seems only step away from rail road and local market. Mind the noise. Also, we obviously can see dirt in the ceiling. Nope. Thank you.

Irawan S.
January 13, 2014
Great location,big rooms
Great location,big room,cheap price
The rooms is big and the price is cheap but the hotel is kinda old and not maintenance well Im renting the apartment but there is nothing in the kitchen not even a spoon, the kitchen cabinet not clean