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Very good 7.4
Based on 1575 reviews

Recent customer comments

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Very good

based on 1575 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.4
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

Adistie J.
December 22, 2013
Comfortable, and nice hotel
Bathroom, pool view and garden

Dinanath N.
December 21, 2013
nice, comfortable place
ambience, friendly and helpful staff
Overall comfortable stay. However, first room a/c not working. Second room bathroom water would leak out to the bedroom floor. But staff was friendly and attentive. So overall ok service.

Handojo U.
December 18, 2013
great hotel, but the location is a challenge
breakfast is nice and big room
the room is nice clean and big. great breakfast. the challenge is finding the location. if they could provide a better map, or describe it more clearly how to reach there, it would be helpful for us. we want to go the gym, unfortunately we forgot to bring our sport shoes. so we just walk around the garden. nice garden in the middle of the hotel is a good idea.

December 12, 2013
horrible apartment with broken/damaged furniture.
awful. had to fight with the parking staff and argued with front office staff. very ignorant front office staff... hope that the corporate staff in hq could really look into the super poor services standard

Angela P.
December 12, 2013
As expected
Clean, Easy to find, Great for Kids
Pleasant. Great for older and younger kids. Just like it chain of hotels, you can expect the same kind of accommodation

Lidya Y.
December 10, 2013
good location

Sara S.
December 07, 2013
Friendly staff, good hotel
Froendly staff, clean room, centrally located
Breakfast was good, staff also friendly, near the city centre

Sara S.
December 07, 2013
Friendly staff,good hotel,clean room
Friendly staff, clean room, large room
Good hotel, clean room, breakfast also good, and centrally located

kanthy L.
December 04, 2013
large and comfortable room
nice room, large swimming pool and highspeed internet
must increasing service to the guest, i think the deposit payment is too large, maximum 300.000 rupiahs is enough.

Nancy M.
November 28, 2013
It was fine.
The balcony and the garden. I love that they keep their balcony in each room, where most hotel now have windows that cannot be open.
It was OK. They have sweet 17 birthday party that was noisy beyond compare until 10 pm. What I really regret is Novotel changed their room design into this modern minimalist design which has no character like any other city hotel everywhere. Three years ago I was staying here and amazed with their room and hotel design which was why they got architectural award in 1996. I wish the renovation architect keep the old design and refurbish only whats needed. Disappointing.