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Very good 7.5
Based on 1556 reviews

Agoda Verified Reviews

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Very good



based on 1556 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Staff Performance 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

8 Helmy J.
Indonesia
October 01, 2013
a nice stay during business trip
good hotel, big room, comfortable bed
The hotel's location is good and it is at the heart of Surabaya. The staffs were friendly. The facilities were great, and breakfast was good. Access to and from the hotel was very easy since it is centrally located. The room is clean and the bed is comfortable. Overall, it was a great stay.

8 Helmy J.
Indonesia
October 01, 2013
a nice stay during business trip
good hotel, big room, comfortable bed
The hotel's location is good and it is at the heart of Surabaya. The staffs were friendly. The facilities were great, and breakfast was good. Access to and from the hotel was very easy since it is centrally located. The room is clean and the bed is comfortable. Overall, it was a great stay.

8 Helmy J.
Indonesia
October 01, 2013
a nice stay during business trip
good hotel, big room, comfortable bed
The hotel's location is good and it is at the heart of Surabaya. The staffs were friendly. The facilities were great, and breakfast was good. Access to and from the hotel was very easy since it is centrally located. The room is clean and the bed is comfortable. Overall, it was a great stay.

7.7 Helmy J.
Indonesia
October 01, 2013
a nice stay during business trip
good hotel, big room, comfortable bed
The hotel's location is good and it is at the heart of Surabaya. The staffs were friendly. The facilities were great, and breakfast was good. Access to and from the hotel was very easy since it is centrally located. The room is clean and the bed is comfortable. Overall, it was a great stay.

7.7 Haw K.
Malaysia
September 29, 2013
Clean, comfortable and friendly hotel.
Clean, quiet and friendly
Good, may visit again with family members. The staffs at counters and restaurants were excellent and friendly.

8 Fleur B.
Australia
September 25, 2013
Excellent
Location, facilities and atmosphere
This review is based on a single nights stay. Hotel is a gem inside a town based on industry and busy life. Excellent service and facilities. Nice pool, gym and gardens. Excellent food options.

6 fiki A.
Indonesia
September 19, 2013
you can't imagine how great to stay here
Swiming pool, restaurant, clean room
Lovely hotel with nice pool and room interior, attentive staffs and good location.

7.3 prasetyo A.
Indonesia
September 14, 2013
nothing special
great food, nice swimming pool, good bar
nothing special about this hotel, just like another old style hotel, my opinion this hotel is not well maintain, my first day was terrible.

7.3 prasetyo A.
Indonesia
September 14, 2013
great
great food, nice swimming pool, good bar
actually its just like another hotel, my first day staying inthis hotel everything was terrible, the window can't close properly and the gordyn was so dirty. but the day after everything ok

4.7 James W.
Australia
September 11, 2013
Disappointing standard
Proximity to city centre, gardens, general layhout
This was the third visit and most disappointing from the point of breakfast which had poor selection for Europeans and limited variety for even local foods. The standard of attention to details was poor in comparison to former visits with cleaning a problem amd the staff attitude left a lot to be desired. There were exceptions among the staff individuals from whom the rest could learn. there was no encouragement to eat within the hotel as the restaurant had a limited menu. The apartment we occupied had a tired appearance and was not fitted out as an apartment for personal cooking. We had to ask for such things a face washers, bath robes, knives and forks and pot, pans etc. In our opinion its standards have fallen and need to be reviewed to maintain their hotel rating. It is unlikely that we would return.