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Very good 7.5
Based on 1560 reviews

Recent customer comments

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Very good

based on 1560 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.4
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

Stephanie V.
December 15, 2015
the service, cleanliness,and the rooms
It was great. I liked to come back for the next time. However, i found one lackness..i think it will be much more better if there is elevator or escalator inside the hotel. Which we know that many couples stay in this hotel before the wedding, it will help the brides who wear the wedding gown, also for eldery and people who bring heavy things...yet, over all the hotel is great.

Rusydan B.
December 13, 2015
The room and surroundings excellent.
Excellent. 5 Star.

Romandito M.
December 11, 2015
Good hotel with small incidents
overall experience were good but something small were rather not right in this hotel.
I stayed in this hotel four times already because of location that near to business place I had. every time I visited this hotel there were small problems that seems "cursing" this hotel. First visit were strange because the room WiFi was not working. It was a hick up coz I need to work. Second visit were even more strange as my working. friend open their door using key given by front office and entered their room only to find that the previous guest was not even check out yet. Of course it was solved but I can feel how awkward it was. The third visit also strange because the room type they gave was the same room as previous given it was an upgrade. (I booked a better room). And finally the last visit, the bakery staff ignoring me (busy with other customer and ignoring my order) when I ordered some bakery and after a while I decided to buy fried rice in hawker somewhere outside the hotel just beside the road. On the bright side most of the staff were helpful nevertheless they need more training to improve service.

canggih S.
December 09, 2015
The only hotel we choose
courtesy of the staffs, swimming pools, and the ambience
well, this is not the first stay in it. my kids love the pool, my wife loves the room, since she can cook all the time. for me, as long as they're happy, I am happy. And did I mention that when my wife lost her ATM (well she didn't even know that it happened), the staff called me and told me that she found and ATM card. I could feel the panic tone in her voice, from where I believed that she did it simply to make sure we could manage to call the bank to secure our account.

Kukuh K.
December 07, 2015
Stay at Novotel Surabaya
Location, facility, standard
Overall I am OK with my stay at the Novotel, but most of the facilities seems were not well maintained such as the water pressure at the shower, pool water cleanliness, towel at the room as well as the gym and pool are very old and tear here and there.

Lie P.
December 06, 2015
great hotel
room, food, place
Sangat puas

Irwan S.
December 03, 2015
Need More Renovation
Location, swimming pool
Need to make good condition, too old equipment especially sanitary ware, air cond too noise, kitchen equipment dirty

nenden C.
November 28, 2015
room condition looks old, some of staffs not kind
name, price

Syed A.
November 26, 2015
Improve your maintenance!
The pool is ok
Expecting a better maintenance service level for a hotel carrying the Novotel name. Booked a 2 room family suit, room was far away, 2 level type with an air of dampness and highly used ambience. The aircon for the 2 level were not working and we were told it takes 15 mins to cool the rooms, which it did not !, while we all sweating. Requested for a different room which they complied, and were given 2 single rooms instead. These are newly renovated rooms, which was acceptable. Even in this renovated room, the shower mixer is not working well and the water pressure was weak, we complained , but the result was the same. Busy with our work, we did not pursue further till checked out.

November 12, 2015
Comfy and helpful staff
Room is clean, staff is helpful, environment is comfy
locate at city, very busy traffic at peak hour Hotel environment is good Room is clean and neat