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Very good 7.4
Based on 1573 reviews

Recent customer comments

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Very good



based on 1573 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.4
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

canggih S.
Indonesia
December 09, 2015
The only hotel we choose
courtesy of the staffs, swimming pools, and the ambience
well, this is not the first stay in it. my kids love the pool, my wife loves the room, since she can cook all the time. for me, as long as they're happy, I am happy. And did I mention that when my wife lost her ATM (well she didn't even know that it happened), the staff called me and told me that she found and ATM card. I could feel the panic tone in her voice, from where I believed that she did it simply to make sure we could manage to call the bank to secure our account.

Kukuh K.
Indonesia
December 07, 2015
Stay at Novotel Surabaya
Location, facility, standard
Overall I am OK with my stay at the Novotel, but most of the facilities seems were not well maintained such as the water pressure at the shower, pool water cleanliness, towel at the room as well as the gym and pool are very old and tear here and there.

Lie P.
Indonesia
December 06, 2015
great hotel
room, food, place
Sangat puas

Irwan S.
Indonesia
December 03, 2015
Need More Renovation
Location, swimming pool
Need to make good condition, too old equipment especially sanitary ware, air cond too noise, kitchen equipment dirty

nenden C.
Indonesia
November 28, 2015
room condition looks old, some of staffs not kind
name, price
Moderate

Syed A.
Malaysia
November 26, 2015
Improve your maintenance!
The pool is ok
Expecting a better maintenance service level for a hotel carrying the Novotel name. Booked a 2 room family suit, room was far away, 2 level type with an air of dampness and highly used ambience. The aircon for the 2 level were not working and we were told it takes 15 mins to cool the rooms, which it did not !, while we all sweating. Requested for a different room which they complied, and were given 2 single rooms instead. These are newly renovated rooms, which was acceptable. Even in this renovated room, the shower mixer is not working well and the water pressure was weak, we complained , but the result was the same. Busy with our work, we did not pursue further till checked out.

WOEILIANG L.
Malaysia
November 12, 2015
Comfy and helpful staff
Room is clean, staff is helpful, environment is comfy
locate at city, very busy traffic at peak hour Hotel environment is good Room is clean and neat

Peter A.
Australia
November 11, 2015
A nice hotel
The friendly staff, location and great breakfast
We stayed in this hotel so many times. So far this hotel is the best on breakfast.

Kelvin T.
Singapore
November 06, 2015
Novotel stay
Value for money, friendly staffs
Pros: other than value for money and friendly staffs and the facilities they have under the name Novotel, lets mention about the cons. Cons: walkway to rooms are not airconditioned, bedroom floor is dusty(subjective to rooms?), lounge is small with mosquitoes and rather warm, near railway track which at peak periods might be a distraction.

Puji G.
Indonesia
November 06, 2015
Bali style Hotel in Surabaya
Pool, lanscape and Hotel Design
it such an amazing experience !!