My Account (sign in)

Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Novotel Surabaya Hotel

Jl. Ngagel 173-175, Surabaya Center, Surabaya, Indonesia 60246 (Show on map)

Novotel Surabaya Hotel SurabayaNovotel Surabaya Hotel Surabaya - Coffee Shop/CafeNovotel Surabaya Hotel Surabaya - RestaurantNovotel Surabaya Hotel Surabaya - Hotel ExteriorNovotel Surabaya Hotel Surabaya - Swimming poolNovotel Surabaya Hotel Surabaya - Swimming poolNovotel Surabaya Hotel Surabaya - RestaurantNovotel Surabaya Hotel Surabaya - LobbyNovotel Surabaya Hotel Surabaya - Guest Room InteriorNovotel Surabaya Hotel Surabaya - Guest Room InteriorNovotel Surabaya Hotel Surabaya - GuestroomNovotel Surabaya Hotel Surabaya - Swimming PoolNovotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Pool from the Top ViewNovotel Surabaya Hotel Surabaya - Hotel ExteriorNovotel Surabaya Hotel Surabaya - Landscape from the Top View
Good
765 reviews
7.5

nice breakfast, relaxing environment, and friendly staffs...

C, Singapore 

Novotel Surabaya Hotel Surabaya - Coffee Shop/Cafe Novotel Surabaya Hotel Surabaya - Restaurant Novotel Surabaya Hotel Surabaya - Hotel Exterior Novotel Surabaya Hotel Surabaya - Swimming pool Novotel Surabaya Hotel Surabaya - Swimming pool Novotel Surabaya Hotel Surabaya - Restaurant
Novotel Surabaya Hotel Surabaya - Lobby Novotel Surabaya Hotel Surabaya - Guest Room Interior Novotel Surabaya Hotel Surabaya - Guest Room Interior Novotel Surabaya Hotel Surabaya - Guestroom Novotel Surabaya Hotel Surabaya - Swimming Pool Novotel Surabaya Hotel Surabaya - Swimming Pool
Novotel Surabaya Hotel Surabaya - Pool from the Top View Novotel Surabaya Hotel Surabaya - Hotel Exterior Novotel Surabaya Hotel Surabaya - Landscape from the Top View
Hotel Area: Surabaya Center
Number of Rooms: 209
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

7.5

based on
48 reviews

Value for Money
7.8
Location
7.2
Staff Performance
7.9
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
7.2
Groups (48)
Meirina H. Groups Indonesia, April 14, 2013
confort hotel

clean, good places, good view
7.3
i love to stay here, very recomended for family. if your children wanna ride ahorse , you can ask the tour guide at there
Marsya A. Groups Indonesia, April 06, 2013
nice but needs improvements

sophisticated minimalist room design, beautiful view and access directly to swimming pool right from balcony, good and fast service from hotel staffs.however, room needs more cleaning esp in bathroom
7.3
Gee C. Groups Malaysia, March 28, 2013
Good for a family to stay with nice swimming pool.

food, helpful staffs and swimming pool
7.3
Louisa J. Groups Indonesia, February 17, 2013
Good location and lovely hotel

Swimming pool
6
Love to stay in this hotel. Actually I stay in Surabaya , and I need to relax but don't have enough time to go holiday. And view from my room was a lovely one. Perfect night .
Hans L. Groups Indonesia, February 16, 2013
Nice hotel but bad jacuzzi

The room was nice with a great atmospher
5.7
well i like the hotel atmosphere it was comforting but the location is quite remote. it's newly renovated too but it's a shame that the room don't have a bathtube. n the worst is the not so clean jacuzzi.
Dyah A. Groups Indonesia, December 07, 2012
Lovely hotel and excellent service

swimming pool, location and service
9.3
i love to stay at novotel. lovely service and good hotel. the room is a little bit older but it clean. the staff is friendly and helpfull. the location is good, near carrefour and taxi is easy to find.
Hotel Feature Tip: lovely swimming pool, the design is likely resort
Rani W. Groups Indonesia, September 27, 2012
nightmare on 8 am

the food on the restaurant was great
5.7
late check in 00.30am(with notice)and wait around 45 min to get the room,we got new renovation room full of mosquito,we manage to sleep by 4am, but 8am they start to drill and bang bang the room next to,after complain they manage to stop it, and we carry on the sleep,and get lunch in the restaurant, the hotel give compensation of the morning noise with free transport to the airport.
Ml F. Groups Indonesia, September 22, 2012
Hotel dan layanan yang bagus disertai senyman

Kolam renang
7.3
Resort di tengah kota. Anda bagaikan liburan setelah penat seharian di keramaian kota surabaya. Saya recommended hotel ini akan tetapi pelayanan check in sangat lama mungkin karena kesiapan dari kamar. Kamar nya cukup besar. Dan fasilitas hotel yang banyak. Cocok apabila menginap dengan keluarga dan anak kecil.
Nightlife Tip: Dekat dengan penthouse night club
Shelvy L. Groups Indonesia, June 23, 2012
great hotel with good service

nice environment
7.3
really nice hotel with good environment, but i dont know why there was lot of mosquitos in my room.. but over all, i still love novotel..
Nightlife Tip: if you dont want to go out, you can take your dinner at novotel. foods are delicious, the view is very very romantic and nice!
Rachmi L. Groups Indonesia, June 19, 2012
for practical, clean and modern space of a room

the restaurant staff are friendly, attentive, room is modern, clean, pool and garden view, and practical
7.7
tings are great except i did not dress nice (after taking a train) need effort to get service at early arrival, required different/ additional step, finally get upgrade! and was very useful, for a morning meeting, the telephone often did not get picked up, when i call from outside.
Hotel Feature Tip: modern room, clean
 

Earn rewards with us!

 Get 4-7% back on every booking
 Points added automatically
 Save money on future bookings
New DOUBLE and TRIPLE points promotions!

more information


Customer Support


Customer Reviews - Novotel Surabaya Hotel, Surabaya

NY-AGWEB-3204