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Hotel Area:
Surabaya Center
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Number of Rooms:
209
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Free Wi-Fi |
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Check Rates & Availability At This Hotel |
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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
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Sorry, there are no available rooms at the Novotel Surabaya Hotel for your chosen dates.
Customers who looked at this hotel often booked...
Recent customer reviews
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C Y.
Business travelers
Singapore,
May 14, 2013
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short and sweet....
nice breakfast, relaxing environment, and friendly staffs
8
everything was fine except that the pillows in my room, was square in design, personally, feel it is difficult to sleep with a square and big pillow.
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Farida K.
Families with older children
Indonesia,
May 12, 2013
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comfortable
easy to find, good receptionist, fine area
7
I like the service, they gave us room up grade without charge added
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Andrew P.
Solo travelers
United Kingdom,
May 12, 2013
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Great pools, modern room facing pool
Swimming Pool, Modern design, Quiet
7.7
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Very Y.
Families with young children
Indonesia,
May 12, 2013
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Just proper
Big room, Clean, and more than enough room illumination
6.3
Room size, cleanliness and amenities are great, unreliable internet connection.I think more smile and friendliness from women officer at front desk wont cost anything. And it is too much to charge Rp.3000,- to a taxi for dropping guests.
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Gig S.
Solo travelers
Indonesia,
May 11, 2013
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Good Hotel for Family vacation.....
Clean and confortable hotel.....
6
Swimming pool need to cleaning more offten and change the water with fresh water every week. Water sliding is not working, please fix it for make children's more fun.
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Elizabeth S.
Families with young children
Indonesia,
May 10, 2013
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great service
comfortable, clean and great service
9.3
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Anggara P.
Couples
Indonesia,
May 09, 2013
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nice and comfortable hotel
7.7
novotel surabaya is a nice hotel to stay. with a comfortable room, good food and helpfully staff.
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Felix B.
Business travelers
Indonesia,
May 08, 2013
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Good Hotel
clean room, nice service, international standard
6
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Agus J.
Business travelers
Indonesia,
May 08, 2013
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Great location
the pool, new room, and the location
7.3
It was okay, they gave me the new refurbished room. The problems I experienced were: I could not the internet access, the wash basin was clogged, the phone was dead, the A/C was too noisy but I like the pool and the friendly staffs.
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Henry W.
Business travelers
Indonesia,
May 07, 2013
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Good deals which turns out to be unrenovated rooms
Design big rooms and nature
7
What I thought was a good deal, turns out the rates apply only for old, run-down rooms.. Was upset, but in the end, they were nice enough to "upgrade" me to their new renovated rooms. I don't understand why would they, since they have the new rooms available, let the guests into old rooms, which is totally run down, smelly and even have doors which can't open. When they could have made guests comfortable and happy with their new rooms. I mean it's not like the old rooms are the only ones left available? Let customers try the new ones, so they know better the new standard of quality and come back again next time.
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Customer Support
Customer Reviews - Novotel Surabaya Hotel, Surabaya
- "Lovely hotel and service with a smile" - staff were very helpful, and the hotel was very clean and go
- A hotel to relax - employees are well-trained, breakfast is nice, big pool, and
- A quite convenient hotel - it's a quite old hotel but fortunately located not far from
- as good as advertised - the hotel is located within 30 minutes from juanda airport.
- Avoid it if you can - We have booked 2 rooms, one with king size and one with twin
- Big hotel with great swimming pool - Novotel Surabaya is a big, well maintained hotel that offers
- Character hotel but showing it's age - Fine looking hotel but seems that only a limited selection o
- City Resort - Nice locations, relaxing atmosphere. It was a shame I was on
- Comfort and Wide Room (choose apartment 1 BR) - this is my second time I stay with my boyfriend when he visi
- Comfortable and good location - Lovely room and good location, located in the heart of the c
- Good hotel but noisy during renovation - Overall would be a good hotel but staying during their renov
- Good Hotel With Several Lows - The Hotel has good lobby and good customer service. The roo
- good location - highly recommended, it was a pleasant stay for me.
- Good value for money - good value for money, good breakfast choices, nice pool and
- Great hotel for great value - had an excellent stay at novotel. got the newly renovated ro
- Great value for money -
- lovely hotel and excellent service - we had a really pleasant stay and the kids were very happy .
- Lovely hotel for couple in love - Pleasant stay in the hotel. It is worth more than money I sp
- Lovely hotel, I would stay there again. Staff very - Very good value for money. Staff very helpful and friendly.
- Lovely Hotel - Place is far from city, but the area is quite and view is go
- Lovely resort hotel in big city - Generally i'm satisfied with hotel novotel surabaya, great s
- Low standards. Environment nice. service low. - stayed 1 night. expected much more. service is very poor. no
- Nice and helpful staff - Over all its a pleasant hotel to stay,those who want piece o
- Nice Hotel and good location - My children had a wonderful time staying at the hotel.
- Nice hotel with a great pool and play ground - staying with my family and kid so love about the pool
- Nice hotel, clean and big room - the rooms are spacious, clean and comfortable to stay with f
- Nice Hotel, great pool. - it is a nice hotel. clean room, good room service, extra fri
- Nice hotel - i like the room, but i wasted my time to checked in. there w
- nice place to relax - nice room, nice view and i want to go there again!
- Nice pool - nice hotel quiet location good restaurant excellent english
- Novotel Surabaya Hotel - The hotel is getting old . The pool is very large and a goo
- Novotel Surabaya, 2 to 4 May 2009 - The hotel itself is pretty good. The staff are probably the
- old buidling,room&facilities, not value for money - the room were old and dirty,i dun dare to walk on the dirty
- Oldie and Moldy - After two nights you want to sweep the place to clear out he
- Romantic hotel and feel safe inside - we are stay in novotel hotel surabaya in our first time. bot
- short and sweet.... - everything was fine except that the pillows in my room, was
- super spacy room - great hotel, staff helping and everything is fine
i love th
- Unsatisfied - Several points that need to be work on:
1. Bad Internet Co
- Very bad customer service - I will not considering this hotel in the future for any kind
- very good ,user friendly,staff helpful - well kept room ,great hotel to stay ,rooms service prompt a
- Very Nice and good environtmently base hotel - the hotel lies on the very large area, clean, green and cove
- Very Nice Stay -
NY-AGWEB-3105
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