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Very good 7.5
Based on 1559 reviews

Recent customer comments

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Very good

based on 1559 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.2

7.2 DICKY S.
May 28, 2016
nice hotel
Nice swimming pool, old furniture.

May 25, 2016
my stay in Novotel was nice.
My only comments : 1. Before arrival of guests check all systems such as TV functions are working 2. Note and check if Room occupants are asking for room clean up or not. Refer to door tag notification 🔔.

7.6 Yessy R.
May 24, 2016
Reliable and Consistent
Have stayed at Novotel Surabaya many times and they never fail to deliver a high quality experience. Rooms are comfortable and very well maintained. Breakfast buffet is well above average. Walking distance to a Carrefour but other than that you will need to take a taxi however the location is only 10 minutes by taxi from Tunjungan Plaza and about 15 minutes to SUTOS.

6.4 anthony W.
May 21, 2016
Old hotel
I stayed at the apartment. It was pretty old and really need some renovation

5.6 Quinny A.
May 19, 2016

7.6 achyat T.
May 17, 2016
Week end in surabaya
novotel hotel has several times been my choice to stay in Surabaya, not least because the atmosphere of the pool is fun for the kids. only now it is not as clean as it used to be.

5.6 Balaji V.
May 10, 2016
Not so great - not the usual Novotel quality
Check in process took forever. Long queues at Chekin. Basic facilities. Nothing fancy. Dont expect too much.

8 Paramita J.
May 09, 2016
Good location good room but service not good

4.4 Ludi L.
May 08, 2016
We will not stay here no more
The room was old n dirty. The staff especially housekeeping was disappointing.

8.8 SHIN H.
May 07, 2016
good hotel
reasonable and confortable