My Account (sign in)

Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Prime Royal Hotel

JL. Kranggan 103 -105, Surabaya Center, Surabaya, Indonesia (Show on map)

Book now!

Prime Royal Hotel Surabaya - Prime Royal Restaurant Prime Royal Hotel Surabaya - Hotel Exterior Prime Royal Hotel Surabaya - Hotel Exterior Prime Royal Hotel Surabaya - Hotel Exterior Prime Royal Hotel Surabaya - Swimming pool Prime Royal Hotel Surabaya - Restaurant Prime Royal Hotel Surabaya - Guest Room Prime Royal Hotel Surabaya - Guest Room Prime Royal Hotel Surabaya - Guest Room Prime Royal Hotel Surabaya - Guest Room Prime Royal Hotel Surabaya - Bathroom Prime Royal Hotel Surabaya - Guest Room Prime Royal Hotel Surabaya - Ballroom Prime Royal Hotel Surabaya - Suite Room Prime Royal Hotel Surabaya - Executive Suite Prime Royal Hotel Surabaya - Swimming pool
Prime Royal Hotel Surabaya - Swimming pool Prime Royal Hotel Surabaya - Cafe & Swimming Pool Area Prime Royal Hotel Surabaya - Alaya Spa Prime Royal Hotel Surabaya - Junior Suite Room Prime Royal Hotel Surabaya - Suite Room
Hotel Area: Surabaya Center Number of Rooms: 72
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Good

7.1

based on
117 reviews

Value for Money
7.1
Location
7.0
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.3
Food/Dining
6.5
All reviews (117)
Vern Y. Couples Malaysia, April 27, 2013
Simple hotel good for a night stay

Price, clean, confortable
7
Overall the room was good, except the window was left open and the room had a few mosquitoes.
Maris S. Business travelers Indonesia, April 11, 2013
comfortable

room, view, ambience
7.7
Yati A. Couples Indonesia, March 29, 2013
Clean and close to shopping areas

Clean , cheap and centrally located
7.7
I stayed in Prime Royal Hotel only 1 night but the hotel is great, the room is clean and the location is quite close to shopping area. The hotel looks new or maybe has been renovated. But this hotel too far from airport.
Wavoo S. Couples Singapore, March 19, 2013
Not so nice, unpleasant experience

Location & building seems to be new
3
We didn't have a good experience, regret our stay in this hotel, I would appreciate if Agoda would get in touch with me soon
Liew K. Business travelers Singapore, February 24, 2013
Prime Royal Hotel

yes
8
staff performance was very goods, and room comfort. and value for money
Sightseeing/Attractions Tip: goods hotel
Sarah H. Couples Canada, February 22, 2013
Excellent service

Very good service
7.3
We were most pleased with the service and least impressed with the location. There is nothing in the area but you can walk to BG Junction mall and also to Tunjungan Plaza. There is really nothing to do in Surabaya other than to shop. Only visit if you must! The hotel breakfast was okay - mostly Indonesian food but also an egg station and toast. The deluxe rooms are pretty standard and the Internet was very slow and sometimes cut out. The Blue Bird taxi stand right outside the hotel is useful since you will need a taxi to get anywhere in Surabaya. The pool was a good size but the water was cloudy and quite cold. We were disappointed that none of the patio doors for the rooms lock! We checked several rooms and they are all the same - the doors also have a large gap with the frame, allowing mosquitos to enter.
Hotel Feature Tip: Patio doors do not lock and mosquitos can get in
Desiree M. Families with young children Indonesia, February 12, 2013
Friendly service, clean and pleasant room

Free mini bar, nice amenities, comfortable room
8
The surroundings are not too swanky (near a busy marketplace), but it's in the center of the city and it's easy to get to most parts of Surabaya from there. Small but nice pool, too bad they don't provide pool towels. The breakfast choice may not be extensive but the taste is decent.
Abobakr A. Groups Yemen, February 10, 2013
slummy location but the hotel is quite fine

clean and well arranged
7
I like the stay in the hotel though the surrounding area is quite slummy but the hotel is quite clean and the service is satisfying. It is quite close to some shopping facilities and not far away from the city center.
Yonathan L. Business travelers Indonesia, February 02, 2013
Great hotel

Near to city
7
This is nice clean hotel, aircon is ok, no bath tub and no HBO program. Local foods are arounds at night. 15 minutes frm the closest Tunjungan Plaza Mall. It's a nice hotel
Si M. Groups Singapore, January 20, 2013
Good hotel with helpful staffs

accessible to shopping areas
7.7
The room is spacious and clean. Most of all the staff are excellent, very willingly to assist on our enquiry. Shopping malls are located within walking distance. We would look forward to check-in Prime Royal again on our next trip.

Book now!

Sale ends soon!

Prime Royal Hotel Surabaya - Hotel ExteriorPrime Royal Hotel Surabaya - Prime Royal RestaurantPrime Royal Hotel Surabaya - Hotel ExteriorPrime Royal Hotel Surabaya - Hotel ExteriorPrime Royal Hotel Surabaya - Hotel ExteriorPrime Royal Hotel Surabaya - Swimming poolPrime Royal Hotel Surabaya - RestaurantPrime Royal Hotel Surabaya - Guest RoomPrime Royal Hotel Surabaya - Guest RoomPrime Royal Hotel Surabaya - Guest RoomPrime Royal Hotel Surabaya - Guest RoomPrime Royal Hotel Surabaya - BathroomPrime Royal Hotel Surabaya - Guest RoomPrime Royal Hotel Surabaya - BallroomPrime Royal Hotel Surabaya - Suite RoomPrime Royal Hotel Surabaya - Executive SuitePrime Royal Hotel Surabaya - Swimming poolPrime Royal Hotel Surabaya - Swimming poolPrime Royal Hotel Surabaya - Cafe & Swimming Pool AreaPrime Royal Hotel Surabaya - Alaya SpaPrime Royal Hotel Surabaya - Junior Suite RoomPrime Royal Hotel Surabaya - Suite Room

Earn rewards with us!

 Get 4-7% back on every booking
 Points added automatically
 Save money on future bookings
New DOUBLE and TRIPLE points promotions!

more information


Customer Support


NY-AGWEB-3203