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Very good 7.0
Based on 220 reviews

Recent customer comments

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Very good



based on 220 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.3
  • Location 7.0
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 6.9
  • Food/Dining 6.3
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Bunarto J. from Indonesia
Families with young children
Stayed one night in September 2015
Prime Royal Hotel is good hotel
Prime Royal Hotel is good hotel
Reviewed September 14, 2015

Laurence A. from Indonesia
Solo travelers
Stayed 2 nights in August 2015
Dirty room, but good service from the staff
Service, staff, price
Dirty room, dusty floor, dirty bathroom, stain on the bed sheet.
Reviewed September 04, 2015

Christopher A. from Indonesia
Couples
Stayed one night in August 2015
Better than expected
clean, location, free wifi
Reviewed September 01, 2015

annie A. from Malaysia
Couples
Stayed 3 nights in July 2015
excellant staff peformance. location good
staff very efficient. location.
It was good as staff shows top rated performance. Location near to food stall and mall.
Reviewed July 07, 2015

Dudy H. from Indonesia
Business travelers
Stayed one night in June 2015
nice hotel, good location and good value for money
good room, breakfast and location
Good staff, roomy and easy access to surabaya center
Reviewed June 29, 2015

Friedrich S. from Indonesia
Families with young children
Stayed 3 nights in March 2015
Wifi speed is quite good
Location, simple, nice staff
Overall it was quite a nice stay, but I really hate the wifi login procedure..., everytime your gadget back in standby mode you will need to enter new login code and you need to ask the code at the reception desk.
Reviewed June 19, 2015

Felix B. from Indonesia
Couples
Stayed 2 nights in June 2015
Good Stay
Clean, comfort, nice service
Reviewed June 09, 2015

Stephen C. from United States
Couples
Stayed one night in March 2015
Good accommodations near the train station
It is close to the Pasar Turi train station, the room was comfortable, and staff her helpful.
Prime Royal Hotel was a nice stop for us while traveling in Indonesia. The room was very adequate but we did not have any hot water and internet was off and on. I would stay there again, though, because of the helpfulness and friendliness of the staff.
Reviewed April 07, 2015

MUCHSININ M. from Indonesia
Families with young children
Stayed 2 nights in April 2015
Quite enough, strategic and friendly services
Employees' services are very friendly, location near one of mall so we can go there just by walking or 'becak' (traditional transportation) just for one till two minutes and near Pasar Turi Station.
Satisfied by staying at this hotel. Many supports given by the employees but the breakfast served by hotel is less satisfied because there is no buffet but we have to order our breakfast :-)
Reviewed April 06, 2015

Suten D. from Indonesia
Families with older children
Stayed 3 nights in December 2014
Hotel Location in the centre of the city
Clean, friendly staff, nice room with modern style
New hotel, closed to the famous food Padin and just walk to BG Junction Mall. Swimming pool is small and enough for relaxation. Good wifi signal and can be access in the room with daily login pass words changes
Reviewed January 05, 2015