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Agoda Verified Reviews

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based on 323 reviews
  • Hotel Condition/Cleanliness 5.2
  • Facilities 5.0
  • Location 7.9
  • Room Comfort/Standard 6.1
  • Service 5.8
  • Value for Money 5.9
  • Food/Dining 5.8

6.3 sri S.
August 18, 2013
Nice location in the center of the city
Good location, value for money, nice room design
Nice stay, the room is comfortable, but have to concern at bed clean.

5.7 Sony H.
August 16, 2013
not too bad
not clean enough especially on the bath room
not too bad. it is a good location. need to improve the housekeeping on the room especially on the bath room.

6 aulia N.
July 10, 2013
nothing special
near my business appointment, easy to reach
nothing special...this hotel was an old hotel which trying to survive...

3.7 subagio S.
March 22, 2013
nothing special
city view and near shopping mall
Nothing, bad hotel

9.7 Jordan B.
March 01, 2013
best location hotel with best service of the staff
close to public transportation and shoping centre
the location is great just 5 minute walk from rail way station, the arcitecture is modern, and the facility is completed..fitnes room, restaurant, cafe..and wifi free...the staf is friendly and helpfully fuull of smiley...

9.7 Jordan B.
March 01, 2013
best hotel with best staff service
Near from Shoping centre and public transportation
the service of the staff is great their helfully and friendly, the facility of hotel is modern, and completed including fitnes centre and wifi..the location is near from rail ways station...the food in restaurant is very delicious and variety..

7 Ramesh B.
February 21, 2013
Great location
Startegically located hotel by the Railway Station
Its a hotel but the rooms are well maintained. Its located by trhe Railway Station

3.7 Burhanuddin K.
February 13, 2013
The hotel I will never reccomend to humans to stay
the hotel is overpriced for the facilities and service. the staff tried their best to make us feel comfortable but the interior of the hotel room looks like they have cleaned the linen, towels and beddings with sewerage water. my wife and i feel so uncomfortable when we stepped into the room that we wanted to cancel our stay there. the bedding pillows were grey with black stains. the mattress covers were worse and the comforter on the bed looks like it was walked over with shoes and were not washed for months. we went shopping for towels,for use in our shower as the towels provided by the hotel looks like dirty rags. we also bought some cloth to cover our beds and pillows as our body felt itchy when we lie on the bed. it is time that jetstar stop reccommending this hotel or i will not trust jetstar again.

3.7 Ika M.
February 11, 2013
Great location but very old hotel
all tha facilities are very old. Nothing special from this hotel except they have great location.

7.7 anis R.
February 04, 2013
old hotel with good services
nice breakfast
If u came to surabaya by train. This place is nearest place to gubeng station that conecting you to everywhre. An placed in the centre of surabaya make it easy to travel around the city