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Recent customer comments

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based on 335 reviews
  • Cleanliness 5.2
  • Facilities 5.0
  • Location 7.8
  • Room Comfort/Standard 6.1
  • Service 5.8
  • Value for money 5.9
  • Food/Dining 5.8

William M.
United Kingdom
May 12, 2014
cheap and cheerful and convenient for the purpose
see above.
nothing to complain about apart from no hot water and the noise of the trains.

Ammie N.
Brunei Darussalam
January 26, 2014
Great value of money and location
Attentive staffs, great location, reasonable price
My third times stayed at the Sahid Hotel. Again, it is a very nice hotel. All staffs very attentive and also extremely helpful!! Thumbs up for that. Moreover, the location of the hotel is superb, you can just walked down to shopping plazas / restaurants (from locals to international) / monument, etc. Again, I Just hope to have wifi in the room in the future.

Jim L.
January 14, 2014
Sahid hotel
nothing is good about this hotel
It was a nightmare.check in process was ok. Got to the room, and found a dead Co cocoroach inside the food menu. Bed sheet was dirty as hell, aircon didnt function.

Ammie N.
Brunei Darussalam
January 11, 2014
Great value and centrally located.
Great, friendly staffs, fast service
This would be my second stayed in the Sahid Surabaya. I requested for the city view and they did give us that. I would say, the hotel had done renovation to the rooms. Thumbs up for that. Which is making us cosy and comfort with our 3 nights stay. Apparently, it would be nice if there is a wifi around the room as I need to access a lot of things on internet rather than going down to the lobby via our smart phones. They do provide wifi, just need a password from the reception. Additionally, they were all friendly and nice. Moreover, rented mobile to roam around the city is very affordable. Thanks to Mr. Grego, Mr. Harjo & Mr. Sujud for the hospitality and gave a helping hand. Not forgetting to the front desk who had done a superb job! Well, super recommended!

Akbar M.
November 12, 2013
Old Style Good Looking Hotel
location, acces, food
it was old styel hotel. even the key to the room still using the old one, not use card system. overall, it was good hotel and value for the price

Ido L.
September 15, 2013
Ok, close to train station
Location near station and shopping area.
Ok, but actually location is the wrong side of the station (commuter trains only). Busy road in front of the hotel, some renovations at the floor below so a bit noisy. Some nice restaurants close by.

sri S.
August 18, 2013
Nice location in the center of the city
Good location, value for money, nice room design
Nice stay, the room is comfortable, but have to concern at bed clean.

Sony H.
August 16, 2013
not too bad
not clean enough especially on the bath room
not too bad. it is a good location. need to improve the housekeeping on the room especially on the bath room.

aulia N.
July 10, 2013
nothing special
near my business appointment, easy to reach
nothing special...this hotel was an old hotel which trying to survive...

subagio S.
March 22, 2013
nothing special
city view and near shopping mall
Nothing, bad hotel