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Recent customer comments

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based on 323 reviews
  • Hotel Condition/Cleanliness 5.2
  • Facilities 5.0
  • Location 7.9
  • Room Comfort/Standard 6.1
  • Staff Performance 5.8
  • Value for Money 5.9
  • Food/Dining 5.8

8.3 redi W.
December 06, 2015
Good value. Very close with train station

7.3 simon E.
United Kingdom
November 26, 2015
Nice week in Surabaya
Location, location, location.
Hotel was a great base for out visit to Surabaya. Room and staff were fine; a bit disappointed with the breakfast buffet and on the last couple of days we ate outside the hotel in the morning. Very good value for money

5.3 Bagus W.
November 26, 2015
located in strategic place, poor maintenance
Located in the strategic place
Bad Plumbing, not clean

5.7 agus H.
November 24, 2015
The hotel's condition was like a bit abandoned.
Food service, hotel's lobby & dining room
I feel a bit creepy, because so many things in the hotel's rooms are not in a good condition. So many plague on the bathroom walls. The curtain at bathroom is not long enough to block the water in order to make the floor dry. Also you need to do something to decrease the sound level of the trains. It's really noisy and bothering. I cannot sleep because of it.

4.7 Agnes M.
November 15, 2015
Old style
The service and the lobby was nice
the room design was very old and need some improvement especially the toilet area

6 Hatem A.
Saudi Arabia
November 10, 2015
Old hotel @ perfect location
Not that much comfortable

8 Zulfi B.
October 19, 2015
Good Location
Location, Value for Money, Good food

4 vivi A.
October 16, 2015
Good place
1.nice , 2 . Cheap price, 3.comfortable
2 days

4.7 Albert C.
October 12, 2015
Old hotel
Location and city view

4.7 Albert C.
October 12, 2015
Old hotel
Location and city view