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Excellent 8.3
Based on 312 reviews

Recent customer comments

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based on 312 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 8.2

Budi G.
June 26, 2015
Hotel ok
Ok ok ok hotel

hakrok C.
South Korea
June 24, 2015
Little bit old but comfortable
Calm, clean, comfortable
Hotel is kinda old but can feel comfortable. Breakfast is not so good, during 4-stayed-mornings, everyday almost same.

Martin K.
June 14, 2015
Good hotel for business, nice room
Comfy hotel, great room, good aminities
Great stay at this hotel. Will definitely return. Amazing staff performance, great rooms, perfect location

Lee Y.
June 01, 2015
Best hotel in Surabaya
Nicely decorated hotel with comfortable furnishing and good amenities
I always enjoy my stay at Shangrila and I would reckon that it is the best hotel in Surabaya

Winda F.
May 20, 2015
amzing trip
clean, service and food
very nice and very good hotel we like to stay in here

Winda F.
April 16, 2015
Amazing trip
Clean, service and food
Very nice and very nice hotel and the service, food and hotel are excellent

Alistair D.
April 13, 2015
Great service
Service, location, F&B
Very good however the rooms could do with a refurbishment. The service and the food were both excellent and the bar is also very good. The rooms however let the hotel down and need some modernisation.

March 17, 2015
Good hotel but a bit old
Foods, staffs, big room
Good hotel but a bit old.

tryjadi P.
March 08, 2015
clean, big room, nice breakfast
very good

Jean-Baptiste C.
March 06, 2015
Nice service
Service, Location,