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Excellent 8.3
Based on 308 reviews

Agoda Verified Reviews

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based on 308 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.5
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 8.2

Martin K.
June 14, 2015
Good hotel for business, nice room
Comfy hotel, great room, good aminities
Great stay at this hotel. Will definitely return. Amazing staff performance, great rooms, perfect location

Lee Y.
June 01, 2015
Best hotel in Surabaya
Nicely decorated hotel with comfortable furnishing and good amenities
I always enjoy my stay at Shangrila and I would reckon that it is the best hotel in Surabaya

Winda F.
May 20, 2015
amzing trip
clean, service and food
very nice and very good hotel we like to stay in here

Winda F.
April 16, 2015
Amazing trip
Clean, service and food
Very nice and very nice hotel and the service, food and hotel are excellent

Alistair D.
April 13, 2015
Great service
Service, location, F&B
Very good however the rooms could do with a refurbishment. The service and the food were both excellent and the bar is also very good. The rooms however let the hotel down and need some modernisation.

March 17, 2015
Good hotel but a bit old
Foods, staffs, big room
Good hotel but a bit old.

tryjadi P.
March 08, 2015
clean, big room, nice breakfast
very good

Jean-Baptiste C.
March 06, 2015
Nice service
Service, Location,

William S.
February 25, 2015
Lives up to its name
character, service, cleanliness
Comfortable hotel with amazing tropical style swimming pool. suitable for business or leisure. Will definitely come back again.

Theresia S.
January 07, 2015
Luxurious stay
Luxurious, comfy bed, over indulgence buffee breakfast
This Hotel however is a bit far from the city centre and the only mall close by was Ciputra World. There's free shuttle service from the hotel connecting to Ciputra World and Surabaya Town Centre. However, when I asked about the timetable, the concierge told me to call them as the timetable only works based on demand. I called the concierge requesting to be picked up from the closest mall and answered that I had to wait 1.5 hours for the next available shuttle. I walked to the hotel in which was only 15 minutes. Not sure about the consistency in the service.