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Excellent 8.4
Based on 1093 reviews

Recent customer comments

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based on 1093 reviews
  • Cleanliness 8.5
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for money 8.0
  • Food/Dining 8.0
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Andrew W.
January 25, 2016
great location
Great hotel with great location and facilities. Staff was professional. Excellent breakfast.

Nurul Y.
January 03, 2016
Nice hotel, nice staff, nice location.
The hotel was clean and very comfort for me and my family. Nice staf during staying there with nice smile and information. Also nice location to tunjungan plaza mall which can easily shopping.
Very2 nice... absolutely nice hotel

Ronnapop V.
December 28, 2015
Too many dust in the room. Will return, though.
Location, Next to the mall, Facilities
I was a regular customer. Always had good experiences but not this time. Too many dust in the room. Not sure what was the reason. Maybe the construction nearby? But maid should make sure the cleanliness of the room before. Also, mosquito keeping me awake. Bad experience. Need to turn on the light the whole night. Anyway, will return next time and hope everything will improve.

Aik O.
December 28, 2015
Good location
Location, service, comfort
Next to shopping, great location. Some reno going on though.

Komal G.
December 23, 2015
Spacious and comfortable rooms. Great location. Can go walking to Ciputra Mall. Excellent food

keiko S.
December 20, 2015
everything ok.
1. nice christmas tree. 2. Closed to mall tunjungan plaza. 3. Nice room and bed is large
The room smell not good (bau muntah), then I told the cleaning service to clean up the room. After the room cleaned, the smell gone.

Anwar A.
December 17, 2015
Location convenience and friendly staff
The location which is next to Tunjungan Plaza, centrally located which makes it near to Ampel, and other places of attractions, and friendly and courteous staff.
Had a wonderful stay at Sheraton. The staff were helpful and friendly, and mostly courteous. The location which is next to Tunjungan Plaza had made this hotel a hotel of choice for families on holiday especially those with young children. Though the surrounding of the hotel is undergoing development, however, we did not suffer noise or other disamenities. Highly recommended and considering a repeat stay at the next visit to Surabaya.

Chua H.
December 10, 2015
Sheraton Surabaya
Location, price, staff
For business traveller, this is a great hotel

angky R.
December 09, 2015
Young Children Friendly Hotel
Friendly Staff, good food, good place
My two young children love to stay here. it's easy to go to mall. The pool good for young children, eventhough the tile sometimes a lil bit rough for children.

Fendy G.
December 09, 2015
Nice location, Great design
Nice Location, Great design, and very luxury.
The stay was very good. The room's very clean and the location is good, behind the shopping mall tunjungan. Very recommended to stay.