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Excellent 8.4
Based on 1077 reviews

Recent customer comments

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based on 1077 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 9.1
  • Room Comfort/Standard 8.6
  • Staff Performance 8.5
  • Value for Money 8.0
  • Food/Dining 8.0

10 veronica I.
December 01, 2015
the best hotel and location
room food and location is the best
Comfort and enjoyful

7.7 sarah V.
December 01, 2015
Shopping Hotel
Location, food, swimming pool
It was our third time coming to stay in this hotel and we feel to always come back. Good location (beside one of the biggest shopping malls in Surabaya). And they also have good food for breakfast.

9 sarah V.
December 01, 2015
Just by the shopping centre
Perfect location, perfect food, nice swimming pool
It was a pleasant stay in Sheraton Surabaya. It was our second visit. And we will always come back to stay in this hotel since it's just by the shopping center.

7.7 Rizki M.
November 24, 2015
Good hotel, as it should be
Food for breakfast, room Condition, location
i just wondered why is the hallway is so hot, waiting for the elevator which was slow is a bit sweaty, not supposed to happen with 5 star hotel

7.7 Eko W.
November 22, 2015
Good stay next to shopping mall
Location, luxury and cleaniness
Stay was good, as expected from 5 star hotel. But hotel service needs to improve, no one help me to take my luggage when i get off from the car.

9 Novi Y.
November 22, 2015
Comfort room, great location and delicious food
Location, food and interior
Via Agoda

6.7 andrew C.
United Kingdom
November 22, 2015
Golf/Style etc
Great hotel but no where to charge appliances.

9 Tam K.
Hong Kong
November 21, 2015
As Home
Internet fast, location good & Staff nice

7.7 jhon H.
November 16, 2015
a little bit dissapointed
location, clean, easy
a little bit disappointed coz the room that we've booked and paid earlier was switched to the appartment since it was overbooked

8.3 Francis W.
November 16, 2015
Super Stay in Surubaya
1. Next to shopping mall. 2. Rooms are big and clean. 3. Friendly and helpful staffs.
Perfect for travellers and value for money. Club house was great. Only need to improve is the breakfast food that was limited variety.