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Excellent 8.4
Based on 1091 reviews

Recent customer comments

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Excellent



based on 1091 reviews
  • Cleanliness 8.5
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for money 8.0
  • Food/Dining 8.0

Kartika D.
Indonesia
July 09, 2016
Oke
Less information about mineral drink in room

Hendaru H.
Indonesia
July 09, 2016
Rooms need renovation, it looks old.
Need more ambient inside the room

Kwee W.
Indonesia
May 27, 2016
Best Hotel in Surabaya
There was nothing to complain. Everything was perfect. Location, Price, Food, Facilities, Staff..

SHAMIMI A.
Singapore
May 27, 2016
Value for money
Linked to Mall... Very efficient staff... Big room...

SHAMIMI A.
Singapore
May 27, 2016
Spacious, attentive staff and linked to Sogo
Value for money

suryani J.
Malaysia
May 19, 2016
Good location
Nice stay, next to a shopping mall. Was my second time at this hotel. Still good.

Stephen P.
United Kingdom
May 16, 2016
Good Business Hotel in Surabaya
The Sheraton is undergoing a significant refurbishment but we were given rooms away from the construction works so this did not really affect us. Its a great business hotel as you would expect of the Sheraton and the only thing that let it down (in my opinion) was that the food in the restaurant was not great. Tried many dishes but was not impressed by any although the breakfasts were good!

Stephany T.
Indonesia
May 05, 2016
Good
Good service

Ah T.
Malaysia
May 04, 2016
ok
It was quite noisy on the day we checked in as renovation was on going. To have more varieties for the buffet breakfast as it was the same throughout the many days we were there. Overall it's quite an enjoyable stay as the location is very good & hotel staff are very friendly and helpful.

Teddy A.
Indonesia
April 30, 2016
Good Biz hotel
Clean, good location and attentive service. Recommended for short stay for business and leisure.