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Recent customer comments

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All reviews (482)

Business travelers (183)

Couples (89)

Solo travelers (69)

Families with young children (75)

Families with older children (50)

Groups (16)

Very good
7.5
based on 482 reviews
Hotel Condition/Cleanliness
7.5
Facilities
7.3
Location
8.2
Room Comfort/Standard
7.7
Staff Performance
7.6
Value for Money
7.2
Food/Dining
7.0

7.7 Teddy F.
Denmark
October 22, 2015
vi havde et dejligt ophold. Specielt var personale
Staff, room and location
Very good

9.3 Renato G.
Italy
October 20, 2015
Very good hotel
Room size, clean, peacefull
Great, i will go back again if possible

7.7 Jennyke S.
Indonesia
September 11, 2015
Great Hotel
Big Room, Big Sofa, Easy to find food n baby needs
great hotel, strategic location to find food n baby needs (such as milk, pampers) coz near w/ mall. However, in my opinion the shower in the bathroom shall be replaced.

9.7 Emil G.
Indonesia
September 13, 2015
sangat nyaman, di pusat kota & dekat dengan mal
spacious, room & comfort
It was good time .. :-D

7.7 Mohammad D.
Malaysia
September 10, 2015
Hotel Surabaya Suites
Confortable and friendly
It is just like another 3 satrs Hotel. The name of the hotel does not reflect the standard of suites.

7.3 Mariani M.
Indonesia
August 26, 2015
overall good
location, food, price
Overall good.

5.7 Willem D.
Netherlands
August 25, 2015
2 nights in Surabaya
good location, very large room, good bed + airconditioner
I had 2 nights in the hotel, which were in general pleasant with 2 comments: 1) the water in the shower was never really hot (5th floor) and 2) the noise of the barbeque in the evening was just a little too loud.

8 Mr S.
Indonesia
August 11, 2015
a very good hotel
location, quite, good food
pleasant

8.7 Foo W.
Malaysia
August 10, 2015
Reasonable pricing within city
Location near exhibition hall, and cleanliness
The rooms are suite setup whereby there is another sitting area. Facilities (gym, swimming pool) is located at another complex next to it just about few steps away but it's good enough. Very near the Grand City Convex but crossing the road will be a challenge.

8 Abraham Z.
Indonesia
April 05, 2016
good
good