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Very good 7.2
Based on 1654 reviews

Recent customer comments

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Very good



based on 1654 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.7
  • Location 7.0
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for Money 7.8
  • Food/Dining 6.2

YOONG H.
Malaysia
February 10, 2016
New hotel
New and clean hotel. Attentive staff .Location off the main road and about 15-20 mins walk to carrefour and 30mins to City of tomorrow.Many convenience stores nearby. Starbuck just below.

Abraham Z.
Indonesia
February 05, 2016
good
good

Amy C.
United States
February 02, 2016
Good stay
Stayed one night as we had a late arriving flight into Surabaya.

Djoko P.
Indonesia
February 01, 2016
A perfect choice for business travelers
I am a repeater visitor Have no comments at all Everything is perfect for a business travelers

Djoko P.
Indonesia
February 01, 2016
A perfect choice for business travelers
I am a repeater visitor Have no comments at all Everything is perfect for a business travelers

Sebastian A.
Indonesia
January 22, 2016
great location
near the airport, good food not too expensive,

Udipta B.
India
January 13, 2016
A bit disappointing
Location
Not much was expected, and not much received. The location is quite good but apart from that, everything else is just pretty average.

Ribka C.
Indonesia
January 11, 2016
not good maintenance and service
atm, food arcade, not too far to go to downtown, gym
When I was checked in, I must wait for a long time, although I was already at the reception desk, cause she was very busy (pick up the phone, make free parking registration, checked the guest roon for other guests, etc), thats not good experience. I was enter the room, and then used the bathroom with exhaust fan death, I have to call a technician twice, and after that technicians came. Technician replace exhaust for a long time and i must wait for it with electric dead condition, and made my room dirty, that not excellent Standard Operation System. The Square did not have a good maintenance for guest room, there are many broken wallpaper condition, broken placemat bed, broken glass cabinets, dirt sofa with many spots, and many things. For second day, i must wait for a long time when I was about to get out of parking area, because their system not recorded police number (i dont know why, at 1st day thats no problem), the parking attendant had to call the front desk, to inquire free parking (for my police number) This is our second experience stay in The Square, my first experience at 2011 and i felt comfort stay at this place, but now, I think it is my last time to stay at The Square.

Rolis S.
Indonesia
January 06, 2016
Value for Money
Value for Money

Aris N.
Indonesia
January 02, 2016
another nice stay
location, starbuck, food
Another nice stay