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Excellent 8.3
Based on 649 reviews

Recent customer comments

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based on 649 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 7.5

kusnan S.
August 10, 2014
Strategic location for business
quite convenient, easy, and convenient to the city centre is also
Will soon

Yuni S.
August 03, 2014
nice hotel with free minibar
room, attached mall, good staff
Pros : free minibar, cold air-con, fast wifi, good staff, helpful room boy to give me baby-crib Cons : No pool (felt bored with the kids), the worst thing is the breakfast bad (they are cold and no tasty at all, the greeter also does not offer me a cup of tea, no baby-chair also.. i wonder why 5* hotel has no facility for baby) Sometimes the room rate is over-priced, 5* hotel around them with the international chain can be lower 100K. (if we get promotion thru agoda also)

Serene L.
July 25, 2014
Nearby eateries, large and spacious room & good work desk area.
I have stayed in this hotel previously and it never fail to disappoint me. For future visits to Surabaya, this hotel is my top choice!

Jun L.
July 20, 2014
good hotel
clean nice food and nice staff

July 16, 2014
very nice staff, cleanliness, good location
overall very happy

Yee M.
July 14, 2014
Awesome and impressed with the room
Good bed and pillows. Location is great with many restaurants nearby. Exceptionally clean and spacious room. Friendly staff.
It was a fantastic stay at TS Suites. Everything was right except for some hiccups in my booking with Agoda. The reception could not find my booking and resulted in some delays. They only managed to trace back my booking the next day. Maybe Agoda can do something on your booking system to preveny such things from happening again.

ferry S.
July 08, 2014
nice hotel
spacious room, cafe and restaurant down the hotel, nice location

ferry S.
July 08, 2014
nice hotel
nice hotel, good location, near shopping mall

ferry S.
July 08, 2014
business hotel
spacious room, near with shopping mall, good location

Yuliani S.
July 07, 2014
Amazing as before
Great location, unique bathroom design, next to shopping mall
I have stayed twice in TS Suites Surabaya. And it still amazing as the first time I stay...