arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.3
Based on 649 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 649 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 7.5

Budiutomo S.
Indonesia
July 07, 2014
Nice Hotel, Modern & Clean, Free Mini Bar
Modern, Clean, good location to restaurants
It was a pleasant stay, just the air con not quite cold enough

BOWO T.
Indonesia
July 04, 2014
Nice room, great location.
Nice room, great location, attentive staff
Spent 2 nights for business trip in Surabaya. The room was great. Clean, spacious, and modern. Got free 2 movie tickets from package add on hotel. Very nice experience.

Mohamad K.
Malaysia
July 04, 2014
Luxurious stay
cosy, nearby airport, attached with shopping mall

Rudi W.
Indonesia
July 01, 2014
nice room, good location, easy for dinning
clean. dine,location
enjoy and comfortable

SURYA B.
Indonesia
June 26, 2014
Comfort hotel with perfect budget
Location, near to shopping mall, comfort
Nice and clean hotel, easy to shopping location on top of shopping mall, fare price.

Haryanto S.
Indonesia
June 23, 2014
Not bad
Simple, City hotel, Modern
It's located in one block with Surabaya Town Square (Sutos), a mall mostly filled with restaurants. First, surprised when a doorman with his blond colored hair welcome me. The lobby is not to wide, dominated with black color ambiance and the ceiling is low. Check in was quick and my room in 812 is quite wide, modern with it's unique bathroom layout. Wi-fi was great and the mini bar was free (soft drinks, beers, chips) and it's a big deal for me. Breakfast time: The coffee shop was too narrow and the interior looks like a retro fast food restaurant. The menu choices was standard and I think this coffee shop is also operated as a restaurant during Sutos open hours for public. Well, this hotel is not on my top list..

Poul B.
Denmark
June 17, 2014
The room is good
Nice bed, great bathroom with tub
Good location, nice room, but not the room type I requested. Bathroom great. Wifi did not work during the whole stay

Rahadian A.
Indonesia
June 16, 2014
it was great to stay here
great interior design, comlimentary minibar, well located
the hotel was located in one of best food arcade in Surabaya. the interior design was great and the room is well maintained, staff so friendly and you can consume all of minibar for free everyday.

Rahadian A.
Indonesia
June 16, 2014
great hotel to stay
good interior design, centrally located, great staff
the hotel was great. it located in one of best food arcade mall in Surabaya. interior design is great and so comfy.

Meinard V.
Philippines
June 11, 2014
Great Hotel, Amazing Staff!
Very Accommodating Staff, Rooms are Great, Location
It was a very pleasant experience even just for a one night stay. It's close proximity to the mall/plaza, gym is great. I had a very early flight and won't be able to have breakfast on schedule. The staff packed my breakfast for me as early as 3AM. The food was great and varied. You get what you paid for!