Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 652 reviews
  • Cleanliness 8.7
  • Facilities 8.6
  • Location 8.6
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for money 8.0
  • Food/Dining 7.5
Sort by

wong H. from Indonesia
Solo travelers
Stayed 2 nights in April 2016
Price
Awesome
Reviewed April 14, 2016

Rianto N. from Indonesia
Business travelers
Stayed one night in March 2016
good stay for business trip
Meeting point is just a minutes away
Reviewed March 21, 2016

Fordy H. from Indonesia
Business travelers
Stayed one night in February 2016
Hotel with nice location
Bathtub, location, comfy bed
Stayed on a Tuesday night for business at the topmost floor right in front of the elevator door. Great location in the middle of a open air mall with many restaurants that opens until late hours. At night noise from music beats from bars from the mall can still be heard from my room (my room was facing the mall). Nice bathtub and comfy bed. Breakfast choices were limited, I wish for more choices of foods. Keycard reader in the elevator needs to be fixed since it had difficult time reading my keycard. Showering room only has rainshower. Overall I had a great stay.
Reviewed February 19, 2016

Soebagio W. from Indonesia
Business travelers
Stayed one night in February 2016
Good hotel
My second stay!
Reviewed February 18, 2016

Soebagio W. from Indonesia
Business travelers
Stayed one night in February 2016
Good hotel
My second stay!
Reviewed February 18, 2016

Win P. from Indonesia
Business travelers
Stayed one night in February 2016
A pleasant stay in Surabaya
Cleanliness, Location, spacious room
I had a pleasant stay in TS Suites Surabaya where the cleanliness of the hotel is marvelous and the room is spacious with free minibar. I would not think twice to stay here again whenever I travel to Surabaya. Thanks for the staff hospitality that really made my stay an enjoyable one.
Reviewed February 17, 2016

Rianto N. from Indonesia
Business travelers
Stayed 2 nights in February 2016
Its a perfect hotel for bussines trip
Location, room, staff
Reviewed February 15, 2016

Mohd Y. from Malaysia
Couples
Stayed 2 nights in February 2016
excellent 3++ star hotel
Excellent staff hospitality ( reception, room service/bell boy and restaurant ) , Near the airport and within a distant shopping marts & restaurants.
Overall , it was a good stay with the above three points positive comment, At the same time, for further improvement herewith my proposal :- 1. My expected peaceful and appetizing beakfast with my wife was marred by flies setting on our dish plates and all the food/fruits. My proposal is to improve on this unhealthy situation by having fly traps ( electric and conventional ). 2. The breakfast restaurant was a bit crowded due to small space area to qulaify TS suites as a 4 star rating. The area /floor space must be increased or at least during peak hour ( breakfast & lunch ). 3. My bedsheet condition during check in into the room was well done and proper, BUT, there were a few stains on the white bedsheet. Recommended only. Best Rgds, MF Yusof
Reviewed February 10, 2016

Nitin G. from India
Business travelers
Stayed one night in January 2016
TS suites
Room, cleanliness and breakfast
Nice place to stay in Surabaya
Reviewed January 31, 2016

Rury R. from Indonesia
Families with young children
Stayed 3 nights in December 2015
Good location
Bathroom, location and spacious room
It was perfect
Reviewed December 30, 2015