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Very good 7.5
Based on 586 reviews

Verified traveler reviews

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Very good



based on 586 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 7.7
  • Location 7.8
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 7.1

i S.
Indonesia
February 24, 2016
Lack of safety environment
Lokasi bagus, kamar mandi bersih,
I stayed on the 20th february 2016, the hotel looked pretty busy because of there was an event close by. I was with my family and my dad was in the reception to do the check in process. The check in process took so long so I did not realize that I fell a sleep with my phone still on my hand on the sofa in the hotel lobby with my sister and my grandma. Once my dad finished with the process, we made a reservation for renting a car during our stay, still in hotel lobby area. Afterwards, we went up to the our hotel room and I realize i did not have my phone on my hand anymore, so i decided to go down to the hotel lobby and tried to search it. When I ask the reception, the reception was not really care. However the reception tried to call the security to assist me. When the security came, he asked me several question and it took him so long to write a report, also he did not give me any suggestion,he just told me to wait for his boss. He already knew that i will check out on the next day and also asked him to check rhe CCTV but he still keep telling me that i have to wait. So i asked him to call the manager on duty, still, he told me there was no manager on duty. That's really impossible! So i raised my voice and told him to call the manager, finally he called the manager, and the front office manager came, still asked me "what happen? So ya anyway i asked to checked the CCTV, they didnot let me to check bcause its hotel privacy so i told them to check. So the funny thing they told me that the CCTV could not see the sofa where I sat because of there was a big pillar covered the CCTV. What is the function of cctv then? When i talked with the reception, they even did not feel sorry. They just say " yes there is so many people around the hotel. Conclusion: Cctv was not properly placed Service was not suit as 4 stars hotel Slow reaction on guest loss in hotel area Lack of safety in hotel area Tips: needs to be careful with people around that hotel area

Matthew S.
Australia
February 21, 2016
4/5 stars for sure
Lives up to it's 4 star rating and goes a bit beyond. Excellent rooms, pools and food. It's also nice having a mall right next door. Some of the facilities are a little below expectations while others exceed them.

Umar A.
Indonesia
February 21, 2016
Good places
Good places

Soetanto S.
Indonesia
February 13, 2016
There was a construction work in the Hotel
next to the mall
This time disturbed by the sound of the escalator installation projects in the hotel lobby. Project sound could be heard in the room

Soetanto S.
Indonesia
February 13, 2016
Next to the mall
next to the mall
Hotel lobby was hot (no air conditioner).

Atiqah D.
Brunei Darussalam
February 13, 2016
Good
Better than expected

nadia K.
Malaysia
February 11, 2016
overall ok
food,staff and room
overall my stay at sahid rich is ok..just for certain things that i thinks that the management have to consider for the meal during breakfast as the hotel guest may came from outside indonesia like myself from malaysia..

noor Z.
Malaysia
February 04, 2016
best
best

noor Z.
Malaysia
February 04, 2016
best
best

noor Z.
Malaysia
February 04, 2016
bagus bgt
best