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Excellent 8.7
Based on 1967 reviews

Recent customer comments

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based on 1967 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.6
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.7
  • Food/Dining 8.3

Handaja W.
January 03, 2015
Value for money
Cheap, great foods, excellent location
It was very short, but impressive. The location is excellent and foods are great. Good enough for a short stay.

Agung K.
January 02, 2015
Tranquil presence in the middle of Yogya
Ambience, staffs, breakfast
Stayed 3 nights in Phoenix with wife, 1 toddler (6yr old boy), and 1 baby (5m old) right before Christmas and could not expect better from the experience. Hotel's ambience with Dutch Javanese architecture was excellent. We were given the room at the high floor (3rd floor) with beautiful balcony facing the pool. Staffs were helpful with the right level of kindness. Breakfast at the coffee shop had lots of selection, including herbal drinks "jamu" for health, although price was on the high side for Yogya @ Rp120K/pax (adult). If there was a complaint, it was on the last night we stayed when a big family checking in into a couple of rooms next doors and started to walk, play, chat, open/close doors around the hallway and noises shouting through. It seems the room entrance's enclosure can be improved but overall our family had a great experience.

Mei L.
December 29, 2014
friendly, grand, clean
very good.

pg D.
Brunei Darussalam
December 27, 2014
beautiful old renaisance bldg n calming ambiance.
within walking distance to malioboro also have sauna, spa n gym which are needed after a day of hectic sightseeing.
It does feel kind of different staying in this beautiful bldg.

Ian K.
December 24, 2014
The Heritage Ambience, the pool & the room
We were glad to have picked The Pheonix for our stay in Jogjakarta. A well maintained heritage hotel with good services and well appointed rooms. Will definitely return to this hotel for future visits to Jogjakarta!

Patchaya O.
December 16, 2014
Best to stay and feel the culture
classic beautiful Best spa
Great to stay at Phonenix and have a sense of the history period. Rich in culture, great service, good live Piano performance. Relaxing with a free massage spa complimentary. I will definitely go back to the Phoenix in Jogjar.

Edwin T.
December 15, 2014
First Time In Jogja And Pleasantly Surprised
Comfort, Cleaniness, Location
The Stay was fantastic, apparently they have a very good Spa, however making a booking was almost impossible because it was too popular.

Stuart H.
United Kingdom
December 13, 2014
Superb hotel
Staff, architecture, location
It was a really good experience

December 12, 2014
friendly staff
Comfort room, clean, friendly staff
friendly staff

Kate M.
United Kingdom
December 11, 2014
Charming, great service, but not 5 star
Staff friendliness, old world charm, cleanliness
The stay was good. The rate was slightly reduced (by approx. $25) on the advertised rate. The staff were very friendly and did their best to accommodate requests. I was placed in a deluxe room, but not on pool facing side, which deters from the experience. Breakfast was pleasant, albeit not including enough made-to-order cuisine. Overall a nice stay for a night.