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Excellent 8.7
Based on 1967 reviews

Recent customer comments

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based on 1967 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.6
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.7
  • Food/Dining 8.3

David B.
October 14, 2013
We felt very safe and the decor is very classy
Great service and friendly staff
Very enjoyable. I think most guests must have pre planned itineraries because there was not a great deal of information available at the hotel about Yogyakarta and the map of the city that is given out could be improved upon. Otherwise our stay was very pleasant

Yeo M.
October 14, 2013
Lovely Classic Heritage Hotel
Decoration, Breakfast and Atmosphere
Staff is friendly and helpful. Breakfast is very good with a lot of choices, local, Chinese and western. Dining area is very nicely arrange with indoor (air-con) and outdoor (with traditional music). Hotel corridor and lobby are full of decoration just like a heritage grand mansion.

Monique C.
October 12, 2013
Most charming hotel I have ever stayed in
the charm, delight and peace of the place, the friendly and patient staff, the French looking bedroom (I am from France)
We absolutely loved our stay at the hotel, it is not just a luxury plain hotel but full of delightful and tasteful furniture, the calm atmosphere around the pool and the fountain for dinner and breakfast, the wonderful and patient staff who did not hesitate to engage me in my practising of the Indonesian language and really the whole charm it exuded. It beats any luxury hotel in my mind. Perhaps the only drawback is that smoking was allowed in the delightful yard by the fountain, I feel that smoking should be in a small part far away from this lovely area and could put people off.

October 09, 2013
a little bit disappointed
completed breakfast,nice interior,friendly staff
I was rather disappointed to face the suddenly situation,due to at the time I arrive at hotel ,the duty manager said ,I will be move to another Hotel because my room was broken last night,I don,t want to move and I ask for her to find out another room even I have to upgrade price,and I want to watch my broken room,But Duty Manager can not show me,At the end She can provided room for me ,Please Agoda advise the duty Manager,Don,t do it this case anymore suddenly,It,s should be done max 1 day before arrive.

Tabitha J.
October 09, 2013
Sweet and homely feel hotel
friendly staffs, nice room and great restorant
very nice staying in the phoenix hotel, they upgrade the room to suite room, nothing can be complain about.

Rene G.
October 07, 2013
a palace
quality, luxury and comfort
you get a feeling you are a king in this beautiful hotel. Fantastic room, restaurant and last but not least wonderful staff

Nurul H.
October 02, 2013
Great heritage hotel
location, design, food
the check-in was slow, I had to wait for an hour as the previous guest was checking out late. then i got checked in to the wrong room, and as I was unpacking I received a call to ask if I could move to a different room - which I rightfully refused to. apart from those hiccups, I had a great stay at the Phoenix. the hotel is beautiful and food's great. too bad my stay was short so I didn't get to try the spa.

Prasetyo S.
October 02, 2013
nice and clean rooms
food,room, and swimming pool
nice and i feel very comfortable. There are a place u can sit down and relax in the middle of this hotel and it feels like home.

xu S.
October 02, 2013
good location and nice deco
location, room and service
My stay a Phoenix was quite good and I would surely recommended my friends to stay in this hotel if they have the chance to go to Yogya.

Andanastuti M.
September 29, 2013
Heritage Hotel
1. Decor is stunning - reminiscent of yesteryears 2. Excellent buffet breakfast 3. Comfy bed
I enjoyed staying in this hotel. Beautiful deco throughout. Really enjoyed trying out the local dishes for breakfast. The jamu was really nice.