arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.7
Based on 1969 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1969 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.6
  • Location 8.6
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 8.7
  • Food/Dining 8.3

CHERAG P.
Malaysia
June 24, 2016
good experience with an curious incident
the hotel was amazing. beautiful colloquial theme. extremely nice rooms and comfortable bed. the only incident we had was with the restaurant. Generally very good breakfast is served but I had a softshell crab fried rice for dinner one day and the crab was served still raw with its insides still gooey. this was my only issue with the hotel.

Nathan C.
Australia
June 22, 2016
Great Stay :)
Great Stay at the Phoenix, staff could not have been more helpful. Assisted me with transfers as well as kind enough for a late checkout. Definately recommend a room with a view of the pool area for added luxury. Breakfast was perfect. Will be back.

Yam T.
Singapore
June 20, 2016
A beautiful heritage hotel
A very beautiful heritage hotel. Artful and tastefully decorated and preserved.

Eric K.
France
June 18, 2016
Very nice - and good value for money - but check-in/check out vert inflexible
Very nice, good food, well maintained - BUT - when we arrived we were forced to wait with a young child for the official check-in time - 14:00 despite the fact that the hotel was almost empty - and they could have easily prepared the room in advance or given us another.

Karrui L.
Singapore
June 15, 2016
Great stay
Friendly staff, had great facilities.

Stephanie F.
Singapore
June 10, 2016
Was okay except for one small critter
Comfortable room, centrally located and nice pool but saw a rat running around in the lobby one evening. Both rat and I were shocked to meet each other. My only worry was that food is served in the lobby although I must stress we had no problems with food hygiene.

HWEECHIM L.
Singapore
June 06, 2016
Beautiful hotel
This is a historical hotel which is very well maintained. The room is relatively small. Feel welcome and special. Pool is not for small kids as it is more than 1.5m deep.

LIM K.
Malaysia
June 05, 2016
Excellent
Nice and memorable hotel. Foods in this hotel is extremely nice.

Amelia A.
Singapore
June 04, 2016
.
.

Tze W.
Malaysia
June 03, 2016
Awesome atmosphere and great pool.
Awesome atmosphere and great pool.