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Recent customer comments

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Very good

based on 69 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.0
  • Location 6.4
  • Room Comfort/Standard 7.5
  • Service 8.0
  • Value for Money 7.4
  • Food/Dining 6.6

Clint H.
United States
April 24, 2014
A cozy, mountain ryokan with a wonderful onsen.
1. Location 2. Onsen 3. Traditional
Our stay at this hotel was extremely nice. The hotel was a little hard to get to, but once we arrived it was so pleasant. We actually enjoyed the journey to the hotel by foot. The onsen is really nice here and has a few different spas. This place was a good spot to stop and stay before heading toward Mt. Fuji. I would stay here again if I came back to Hakone.

Hugh C.
United States
April 16, 2014
Remote, quiet respite during a busy week in Japan.
Quiet location, baths, and willingness to meet our needs.
Although it was a remote location requiring a couple shuttles to get there, the rooms were large and surrounded with beautiful trees and streams. Our boys had a Japanese style room which they loved. It requires some effort to get there from the station thus a 2 or 3 night stay would be preferable to experience the entire area. We were the only diners in the restaurant but the meal was superb. We must have misunderstood the breakfast plan and there was no opportunity to buy anything the following morning. The hotel responded to our e-mails prior to arrival and accommodated us in locating our two rooms close together.

August 04, 2013
One of the best hot spring ever!
Unique experience, nice spa and relaxing hotel
The best spa experience ever because the hot spring is located in the garden where you can see some mountain view. The hot temperature of the hot spring is tempered by the cold weather outside so it is the best combination ever. The hot spring even comes with jacuzzi as a bonus. I will not hesitate to stay at this hotel again.

August 03, 2013
It was a unique experience
Best spa experience, unique and relaxing
At first to go to the hotel was quite inconvenient because one has to carry their own luggage thru a rough walkway. Eventually, as one checks in and use the spa, one can have the best spa experience because the spa is located at a garden with several jacuzzis to boot!

Xuebin Y.
United Kingdom
April 14, 2013
Very nice stay. It is close to train/coach station
Nice lake view. next to cable car.
It is close to station and lake. It is very easy to access to bus and hotel shettle. Very nice sba.

Cheong H.
Hong Kong
April 07, 2013
The overall is good.
The hot spring is good, , the staff is polite and nice

Yanthi L.
April 07, 2013
Great and relax environment
Great hot spring
Relatively close to the Hakone Yumoto station. You need to ride a shuttle bus to go to the Hotel Okada.

Daisy P.
March 26, 2013
comfortable and clean
it was very clean, branded shampoo and room very big
it was clean and big, just that it's location was hard to find.

Bruno V.
January 01, 2013
Great japanese style rooms, great onsen/spa
The room size is great, really value for money. The spa at the adjacent building is one of the best in town.
We stayed just for a couple of nights in Hakonenomori, but we were impressed by the size of the japanese style room (they dont have a number, but a name instead). The staff was very frindly and helped us finding a small bag that was left at the local bus on the way in to the hotel. The spa is awesome. A great number of non-guests were coming from other parts of town to enjoy it. Guests can also enjoy the public bath at the Okada main hotel.

Chik C.
Hong Kong
December 30, 2012
Nice hotspring, nice environments, clean room
Nice hotspring
It's actually alright to walk from railway which takes around 20 minutes but it's a bit of climbing. If you arrive late and don't prefer paying much for taxi, let's walk, and buy some food from 7-11 around railway station. We left early in the morning and the view is good all the way to railway. Hotspring is really good and clean. We booked japanese style which is interesting that you make your own beddings. A internet-ready PC is available. Overall, good price for a decent hotel. If you don't need to rush, good choice! If you want to go everywhere in limited time, choose one closer to railway station.