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Recent customer comments

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based on 181 reviews
  • Cleanliness 8.9
  • Facilities 8.6
  • Location 8.7
  • Room Comfort/Standard 9.0
  • Service 9.6
  • Value for money 8.6
  • Food/Dining 9.2
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Emily Z. from Australia
Stayed 2 nights in January 2016
Wonderful stay and friendly service
The rooms were beautifully laid out and the ryokan is situated next to a flowing river. The staff are incredibly friendly and warm. They took note of the things that we liked and adjusted the menu the following night accordingly. Dinner and breakfast is a must! Would definitely stay again if visiting Hakone.
Reviewed February 02, 2016

Beng L. from Malaysia
Stayed one night in November 2015
An amazing experience!
For those who dont know, a 'ryokan' is a traditional Japanese inn that serves travelers. They have tatami-matted rooms, communal baths, and visitors generally wear yukatas supplied in the ryokan. Ryokan Fukuzumiro is located next to a creek and in a gorgeous area. The inn may be old but is full of charm. The staff were friendly and extremely efficient. The tended to our every need and the kaiseki dinner was delicious. The communal baths are an interesting experience. There is one room that can be used as a private bath for the self-conscious. The ryokan is on the main road only a minute's walk from the bus stops. We would highly recommend this enchanting ryokan.
Reviewed January 25, 2016

Blair H. from United States
Solo travelers
Stayed 2 nights in November 2015
Fantastic stay
hospitality, location, relaxation
Reviewed December 18, 2015

Christine P. from United Kingdom
Stayed one night in November 2015
Discovery of Japanese traditions
The greeting and care offered is second to none, you get a glimpse of the Japan culture and way of life
This was Japanese hospitality at its best
Reviewed December 15, 2015

ianthe L. from Singapore
Solo travelers
Stayed one night in November 2015
Great ryokan!
The view of the river, the location and the staff
Had a relaxing night at the Ryokan.. the room was beautiful and room attendants were very nice:) Recommended!
Reviewed December 06, 2015

Linda L. from United States
Stayed 2 nights in November 2015
Beautiful/historic inn but shared bathrooms
Historic charming old home, food and genuine hospitable service
While we loved the charm of this old historic beauty, the shared bathroom and stairs were a challenge for some in our party. But if you go w the proper level of expectation and accept it's grace in its own terms, your stay can be every enchanting. Very peaceful in the river view rooms. Not handicap accessible or those mobility issues due to stairs.
Reviewed November 05, 2015

aiwen Z. from China
Solo travelers
Stayed 2 nights in October 2015
friendly staff, comfortable
friendly staff, comfortable, good food
very friendly and helpful staff,grate serviece. fantastic food.very comfortable.
Reviewed November 05, 2015

Candy K. from Singapore
Families with young children
Stayed one night in October 2015
We enjoyed our stay!
Location, food, staff performance
Nice ryokan. Walking distance from the train station. Foods was really really good.
Reviewed October 14, 2015

Ryan C. from Taiwan
Solo travelers
Stayed one night in October 2015
a place where people can totally relax
1. pretty quiet, and the room is just next to the river 2. high value of money kaiseki - ryori dinner set 3. good hot spring
Reviewed October 10, 2015

Anthony B. from Australia
Families with older children
Stayed 2 nights in September 2015
welcoming staff
friendly staff, location, breakfast
Reviewed September 19, 2015