Back to hotel info

Recent customer comments

Filter by traveler type
Very good

based on 340 reviews
  • Cleanliness 7.9
  • Facilities 7.0
  • Location 7.6
  • Room Comfort/Standard 7.8
  • Service 8.1
  • Value for money 7.2
  • Food/Dining 6.9
Sort by

Hsia T.
May 02, 2016
Too expensive for what u get. Can get a palace in Spain for that price!
Too old hotel. Poorly maintanance. Staff doesnt speak english. Good location.

Siew L.
April 29, 2016
Relax and comfortable hotel
The hotel is located just a few minutes walk from the Hakone Yumoto station. The staff are very polite, friendly and helpful. The hotel provides both indoor n outdoor onsen. The room is huge n comfortable. The hotel also provides free shuttle bus to Hakone Yumoto station. But there is no WiFi in the hotel room. The WiFi is only available at hotel lobby which is closed at 11pm.

Sherry E.
April 19, 2016
Wouldn't return
shower takes ten minutes to warm up, weak pressure, staff wouldn't make a call on our behalf to make a booking at a restaurant, very old room. You have to go into the lobby to use wifi - we only found out that you can rent a router to take to your room upon leaving. I thought at the price we paid it would've been included. This was very in inconvenient.

Weerachat V.
April 17, 2016
Good location, nice staff, good atmosphere
All is good but no elevator, not convenient.

Chungwui T.
Hong Kong
April 10, 2016
Excellent stsy.
The traditional rooms was very charming. Loved spending time at the onsen. Staff were friendly. A bery enjoyable and relaxing stay.

Nadja J.
April 09, 2016
Great experience
a stay in a ryokan is a must do on a japan-trip. The ryokan senkei is wonderful. the food is delicious and very authentic. There are plenty of different pices to try. the staff is very friendly and helps on a funny way to explane everything with just little english knowledge. the onsen is very beautiful and clean. It is a great experience and to sleep on the futon is bsolutly okay.

Lloyd B.
New Zealand
April 01, 2016
Hotel Senkei
Kids loved it!

Hannelore B.
March 18, 2016
It's a real shame breakfast is not included with normal hotel rooms. Check out is a bit too early.

Siau K.
January 03, 2016
Great location !
Onsen bath, location and shuttle service to train station
Generally decent Ryokan but the staffs were not very proficient in English, hence were not able to help with a lot of queries. However, they were generally helpful. For our stay, We had booked a room for 2 adults and I had earlier tried to book for a room for 3 but they were unavailable. Also, queries for additional bed were not addressed by Agoda. Hence, during check in, hotel were shocked to see 3 guests (2 adults and a older child) but they were kind enough to allow us to check in with an additional charge for thr 3rd staying guest which we are more than happy to pay for. As for the room, generally small with basic amenities. Unlike the usual Japanese bathroom in other hotels where we have stayed in where the toilet seats are equipped with the heater and wash functions, the toilet seat in our room was just the regular model.

Lap C.
December 31, 2015
It was superb
Hotel located away from the main Hakone yumoto strip, tucked away in a quiet but accessible location. The service was terrific, the lady lead us to our Ryokan, followed by servicing of green tea.