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Recent customer comments

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Very good

based on 131 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.2
  • Location 6.8
  • Room Comfort/Standard 7.5
  • Service 7.9
  • Value for Money 7.3
  • Food/Dining 8.3

Kaitlyn K.
United States
September 17, 2015
Food, service, hot spring

Nils C.
United States
September 10, 2015
Great Japanese Experience
Food, Service, Hot Tubs
My wife and I stayed at the Kisyunso for two nights. The food was some of the best Japanese food we ever had. The hot tubs are great. Although sometimes other people were using them we got to try all three tubs. The building is old, but ryokans are supposed to be old. It can be hard to find but we stopped at the convenience store on top of the hill. The proprietor lead us to a ryokan next door whose owner lead us right to the Kisyunso. The Kisyunso's staff are curteous and helpful and work hard to understand you.

August 17, 2015
One of the cheaper Hotel in Hakkone
1. Nice food 2.Clean room 3. Individual hot spring
Very Good stay.

Shiak L.
July 02, 2015
clean room
nice food, clean room and friendly staff
nice food, clean room and friendly staff. Hard to find hotel if no GPS.

Wai C.
May 31, 2015
Not worth the value
It is not worth the value of paying for. The service is not good,and the location is hard to find.

John D.
United States
April 29, 2015
Worn out
The food and staff
The hotel room needed to be remodeled. The tatami were worn and old and so were the walls. The room had no view at all and the onsen seemed in need of maintenance.

Wang N.
April 23, 2015
An average accommodation
I like to personal space for the 3 Onsen which operate on 1st come 1st serve basis.
The place and their service are satisfied with the amount we are paid for. Can't expect more. The only thing is their Onsen which believe is not the real Onsen, is just hot water.

Rini M.
April 16, 2015
Great ryokan
private bath, friendly staff
Great ryokan.

Chek L.
April 14, 2015
Peaceful and Calm
Food, Location, Staff
The staff only speak very basic English, but we managed to communicate in body language. They are very kind and accommodating. We also appreciate the location, very close to the train station, mere 10 minutes walking distance. The dinner and breakfast served is superb. There is a park just outside of the hotel, when we were there the Sakura is still in bloom, very pretty and there is literally no one there, great place for a sandwich.

Lim A.
April 12, 2015
clean and comfortable
it was okay.
it was okay. location was so so, clean and comfortable