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Excellent 8.1
Based on 65 reviews

Recent customer comments

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based on 65 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 9.8
  • Location 7.3
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 7.8
  • Food/Dining 7.5

JianZuo T.
April 13, 2015
Excellent seaview and peaceful surroundings
peace and serenity

December 24, 2014
The Worst Hilton stay ever
Great view of the sea. nice Christmas decor.
Terrible. Disappointing. 1. Bus service from Odawara station. Driver did not help us with big pieces of luggage. We had to struggle on own own up the passenger seat. 2. 23 Dec was a public holiday but overseas visitors won't know. The shuttle bus stand did not make any indication that there was no service to Odawara station. Driver for Nebukawa saw us waiting at the hotel stand for shuttle bus to Odawara but didnt bother to inform us that there was no service that day. So we missed our timing for the train to Tokyo. 3. Onsen allowed some fathers to bring their young kid daughters into the male Onsen place! 4. The few staff on duty were just doing their job. Not passionate at all. There were enthusiastic junior people like interns but they know next to nothing whenever we asked a question. They had to run into the office for 5 to 10 mind each time we asked.

Alka S.
December 12, 2014
Beautiful view
First time , lovely property, I wish they could have provided wi Fi in the rooms too.Otherwise very nice. Keep it up
Would return if ever in Japan Keep it up

Ferlin L.
November 24, 2014
clean good view and

Elaine M.
United States
August 31, 2014
nice onsen area, good buffet
everything was fine -- nothing "wowed" us, but the house we rented was nice as it worked well for our group and we enjoyed the common space. A little far if using it as a base for Fuji though.

Suryadi N.
June 27, 2014
Quite far from public transport
Nice View, Big Landscape, and Natural Hot Spring
The hotel has a big property and nice view within the surrounding. However the room quite small.. and the room hasn't not enough good amenities compare to the other hilton hotel.

Peer K.
June 19, 2014
Good facilities, poor restaurant offer
Spa (Onsen)GymLocation
Relaxing stay, disappointing restaurant offer, slow staff at reception

May L.
United Kingdom
May 14, 2014
A fabulous resort getaway!
Fabulous swimming pool spa with 15 stations! Extremely polite and helpful staff! Wonderful stay!
Had a wonderful stay at the Odawara hilton hotel , service was impeccable and the swimming pool spa is amazing with different types of whirlpools, water massages etc. The shuttle bus from Odawara station is convenient but would suggest that they run till later in the night if possible , the last bus from Odawara is at 615 and that makes eating dinner out of the hotel difficult. Wonderful breakfast spread but if you're eating in the hotel for lunch or dinner, the menu is quite limited and there is hardly any Japanese food. The hotel is also a little far away from Hakone if you're intending to do sightseeing , however as a resort hotel the Hilton is perfect for a short staycation and is worth every cent!

William M.
May 08, 2014
Luxurious stay
Great facilities, attentive staff, scenic location
We enjoyed our stay at the Hilton Odawara Resort and Spa. While many staff have only limited English they went out of their way to help us and communication was not difficult (mixed with our tiny bit of Japanese!) Great breakfasts, the pools were so relaxing and the regular shuttle bus to and from the train station made getting to the Hakone area for sight seeing very easy.

April 24, 2014
relaxing stay in Hilton Odawara
sea view with a balcony, hotel and rooms very confortable, the hot spring water bath
very pleasant stay in Hilton Odawara. during weekdays there is a shuttlebus service in Odawara station, during weekends the shuttlebus is available only in the station after Odawara. The hotel is on top of the hill; better take a taxi or the bus. excellent sea and mountain view, all rooms have a balcony; the room decoration needs to be refresh but it is totally satisfying. Big indoor swimming pool and hot spring water bath. Morning breakfast buffet average,western breakfast selection limited compared to the Japanese'one. Hotel staff very helpful to plan your trip back to Tokyo or Kyoto: