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Palace Hotel Hakone

1245 Sengokuhara Hakonemachi Ashigarashimogun , Gora / Sengokuhara, Hakone, Japan 250-0631 (Show on map)

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Hotel Area: Gora / Sengokuhara Number of Rooms: 97

Recent customer reviews

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Very Good

7.8

based on
346 reviews

Value for Money
7.8
Location
7.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.5
Food/Dining
6.5
All reviews (346)
Dzulkhairi A. Couples Malaysia, February 28, 2013
i am impressed!

in front of the bus stand
8.7
it is a famous hotel with an excellent view of fuji mountain. It has a great onsen and it is free to use 24hr. No wifi in the room but only at the lobby. the room is spacious and the bathroom is big. No restaurant near the hotel except the hotel restaurant. They have excellent staff that is very helpful and good in english language. Great for relax and enjoying the scenery.
Elaine W. Groups United States of America, February 03, 2013
Huge Rooms, Great Service, Perfect Location!

Easy to find (has its own bus stop), conveniently located, spacious rooms, polite staff, free onsen
9.3
This hotel is located right in front of its own bus stop in a slightly isolated part of the mountain. You can see the beautiful mountain view from your room (maybe even including Fuji-san). Although its isolated, it's also conviently located on a bus route that goes from Togendai (to see Lake Ashinoko or go on the ropeway to Owakudani) to Odawara Station (you can stop by the Little Prince Museum or Venetian Glass Museum on the way). The rooms are gigantic with a TV, private restrooms, and even a couch/sitting area. There is a free onsen open 24/7. The hotel staff are always around and can speak English -- more importantly, they are very helpful and polite. Cannot recommend this hotel more for your stay in Hakone! A great deal!! I would suggest eating away from the hotel though. Just take the bus to an area where you see some restaurants, then eat and take the bus back.
Sightseeing/Attractions Tip: Definitely get the Hakone Free Pass so all your bus rides are free!
Frank X. Couples Australia, January 18, 2013
Close to the curise and cable cars.

"Onsen was awesome", says the wife.
7.7
We stayed one night, bought our own sake + snacks, arrived early Jan 2013. Got the Hakone 2 day pass, because the trip from the train station was approx. 1,200 yen. The 2 day pass is only 3,200 yen. The staff there speak English. The Italian restaurant in the hotel will cost approx. 7,000 yen for our (2 people) meal with drinks. All the buses to the hotel finish approx. 9pm. So if you don't want to pay so much for a meal, my advise is find another hotel or bring instant noodles.
Vivienne L. Couples Malaysia, January 16, 2013
Big rooms, nice onsen, but expensive food

Comfortable rooms, nice onsen, quiet
7
I stayed at this hotel with my friend for two nights. The rooms were big, warm and quite comfortable. The hotel is a bit far from Hakone-Yumoto station, but very close to Togendai and the Hakone Ropeway (which is a must see!) It snowed heavily the day we arrived, so we were forced to eat the hotel food, which was a little too pricey for what it was. The hotel may be a bit old (and the corridors a little dark) but it didn't bother us too much. The onsen was great, especially the outdoor one which was awesome with the snow! For some reason the hotel was extremely quiet while we were there, so I had the onsen to myself most of the time. If you're lucky you can see (the top of) Mount Fuji from the hotel. We were lucky on our second day!
Travel tip: Eat out if you can, just check when the last bus is to the hotel (I think it's around 9pm). The Little Prince Museum and Glass Museum is very close by too. Get the Hakone Freepass - it will save you a lot of money if you plan on travelling around Hakone and you get use it on nearly all the buses and trains (and the ropeway and ships).
Casey N. Groups United States of America, December 25, 2012
Lovely hotel with great public in/outdoor baths

Big, clean, relaxing twin room in gorgeous hakone setting
10
Thoroughly enjoyed our short relaxing stay in hakone palace hotel, with it's gorgeous setting in hakone and the awesome public baths. Easy access from station, as it is a direct 30-40 bus ride to the door step of the hotel. Room was big by most standards and beds were very comfortable. Will definitely return to this hotel in hakone, as it beats some of the past hotels that we stayed in main town yumoto hakone. At this price bracket, the location is a very small compromise for the standards of room and service at palace hakone hotel.
Zhixian A. Couples Singapore, December 22, 2012
Big cozy room

Room comfort
8
Felt so happy arriving at this hotel to find a big spacious room. While the staff were not overly friendly, they were courteous. Quite a good location as its only about 5 mins away on bus from Lake Ashi and the Ropeway Station.
Maizura H. Solo travelers Malaysia, December 16, 2012
Nice hotel and services

Freen onsen
8
Although, it was far from town but it was nice hotel, clean and peaceful. It's far away from hectic life. Nearby the bus stop. Make sure you bring food coz it is pricey. The best part you can view mount fuji from ur room and free onsen 24 hour.
Yap C. Couples Malaysia, December 07, 2012
Great Hotel

Good location, reasonable price
9
Good location with big rooms and reasonable price. Staffs are really friendly. Have a choice of indoor and outdoor onsen. Really love those onsen!
Seng C. Couples Malaysia, November 30, 2012
Great location, big room and good facility.

A very comfort hotel room with full facility.
9.7
great loction with 15mins walk to togentai, bus stand is just located infront of the hotel, very convenience. staff are very nice and helpful. hot spring with good facilities and equipment. the room is very clean, comfort and with nice view.
Daniel T. Couples United States of America, November 28, 2012
Beautiful scenic hotel in a great location.

Foreigner friendly, Great view of Mt Fuji. Clean spa open 24 hours.
9.3
Friendly staff. Free ifi available in lobby only. Onsen open 24 hours. Magnificent view of Mt. Fuji. Close to Lake Ashi and Hakone Ropeway. Not many stores/restaurants in near vicinity.

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