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Verified traveler reviews

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based on 151 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.2
  • Location 7.9
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.0
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John A.
June 19, 2015
Heaven at Hakone
Scenery, location, hot springs
Excellent. Stayed overnight only the staff were excellent but the location, hot springs and day spa were better.

May 27, 2015

Shimon T.
April 24, 2015
big hotel with small rooms
location, breakfest, service
comfortable. The public space is very big with endless coridors but the rooms are very small. Dinner was very expenensive without any propotion. great view of Fugi mountain.

April 13, 2015
Fantastic stay
1. good location
location is very good, the bus stop is infront of the hotel, near to the ropeway , jetty to lake Ashi. walking distance to bus termial where you can take an express bus back to Shinjuku etc. Meal is expansive. it is an forgetable stay as the view is so beautiful if the room is facing the lake and mt Fuji .

Wee T.
April 06, 2015
Lakeside Romantic Hotel
1) Lakeside with Mt Fuji view, 2) big and clean rooms, 3) linked to some shops and eateries
The lakeside location was perfect. A stroll along the lake will leave many beautiful memories. Shops and eateries are linked so it's convenient if your do not want to dine in the hotel. Highly recommended for couple looking for a peaceful setting with a magnificent view.

Carol C.
Hong Kong
March 30, 2015
Nice environment but inconvenient
Nice view and nice onsen.
There was dried vomit on our cover sheets when we arrived. The staffs were very helpful even though I don't think they understood me. They sent a cleaner over very soon after. We loved the environment but it's not near to town or any sights. There is no bus going back to the hotel after 2:14pm. We had to hire a taxi...

Hsu C.
December 28, 2014
Great hotel
Hot spring is fantastic
It was a very big hotel. Hotel spring viewing the lake is fantastic. Location is no so good because must travel with scheduled bus. It was like one per every hour.

Alvaro A.
December 24, 2014
Staff, Clean, Relax

Salza K.
December 18, 2014
The onsen, the staff and the quietness of the place
It was a really nice experience with a good staff to boot but the only issue is the option for food is mainly at the hotel as there are no other ones avail except a Chinese one away from the hotel abt 10mins by car. But u can arrange with the hotel for this. Garden view not much to boast about and I would recommend the mountain view room.

December 08, 2014
Nice location for sightseeing + Best onsen
Onsen, services, view