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Verified traveler reviews

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Excellent



based on 289 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.0
  • Food/Dining 7.7

Murali M. from India
Families with older children
Stayed one night in March 2016
Review of our stay
Service, Food and Hot spring bath
Stay was comfortable and enjoyable, although it is quite pricey.
Reviewed March 24, 2016

Man T. from Hong Kong
Families with young children
Stayed 2 nights in December 2015
Good location and good food
Location, Food, room size
It is good experience and good food arranged in dinner.
Reviewed January 03, 2016

Tang F. from Hong Kong
Solo travelers
Stayed 2 nights in December 2015
nice experience and will be again
so near with station, nice room and restaurant
Reviewed December 26, 2015

Wen M. from Malaysia
Families with young children
Stayed 2 nights in December 2015
Clean, spacious, comfortable
Clean, spacious, comfortable
Reviewed December 18, 2015

CHENG L. from Hong Kong
Couples
Stayed one night in December 2015
Good location, above average CS
Good location and customer services
Reviewed December 08, 2015

Magdalene C. from Singapore
Families with older children
Stayed one night in December 2015
Hakone is pefect getaway for a overnight stay
Very convenient just next to the train station
Enjoyable especially the nice weather.
Reviewed December 08, 2015

wong Y. from Hong Kong
Solo travelers
Stayed one night in January 2015
Nice hot spring
Nice hot spring
A little bit difficult to find the way there but is actually very close to the station
Reviewed December 08, 2015

Fut W. from Singapore
Couples
Stayed one night in October 2015
Hotel just next to station
Location, Staff performance and Food
Very good experience with the front desk staff. Location is very good too as a base for Hakone sightseeing. However the facade and rooms are a bit dated.
Reviewed October 30, 2015

YI-NING C. from Taiwan
Couples
Stayed one night in October 2015
recommend for stay in the hakone area
Private family hot spring room for rent , only 1000yen for hotel guest.
Reviewed October 29, 2015

elita C. from Taiwan
Couples
Stayed one night in October 2015
Good hotel
Good Location ,nice service,nice room
Reviewed October 22, 2015