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Recent customer comments

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based on 735 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.8
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 8.3
  • Food/Dining 8.1

May F.
Hong Kong
July 17, 2014
convenience,location and shopping
Located at Kyoto station and near bus station, very convenient

Tan L.
July 16, 2014
Centrally located
location, location, location

Chiew L.
July 01, 2014
best location
good location, right above train station, great service
it was right above the main kyoto train station, very convenient if you're carrying heavy luggages. there were various shopping and eateries around, and the bus terminal brings you to all major places of interest in Kyoto. slightly expensive but still recommended!

Sandra A.
June 30, 2014
Location Large room Helpful concierges
Wonderful stay, helpful staff and great location on Kyoto train station.

Hong Kong
June 29, 2014
Clean and near
Location Good shower Clean
Shower was great with easy parking . Food was fabulous

Desmond S.
United States
June 29, 2014
Extremely comfortable and very good location
Concierge was very helpful, the room was very very clean, depending on your room Good views
My stay was extremely well the staff was very helpful I was able to go to visit all the places that I want to visit without any issue because the hotel is conveniently located in the middle of the town

June 26, 2014
Nice room with great location
Great location, friendly staff.

Kenneth B.
June 24, 2014
Fine hotel. Centrally located above Kyoto train.
Central, clean, quiet and attentive staff.
Excellent hotel especially if you are travelling to other Japanese cities by train. Bullet tran is at the hotel doorstep. Particularly impressed by decent room size and cleanliness.

Jeannette P.
June 24, 2014
This Hotel left me underwhelmed
Great Location, Comfy modern rooms, many food options
Aside from the great location, service was poor, things were pricy and they did a shoddy job of putting us in a smoking floor when we explicitly asked for otherwise. Resulted in one sleepless night and a room change the next day.

Fairlen O.
June 23, 2014
Pleasant stay and enjoyed the hotel
Cleanliness, room size and room amenities
Stay at hotel was indeed very pleasant and comfortable. I will definitely stay in the same chain of hotel in other cities. Staff was friendly and well versed in English. The rooms amenities were extremely good and the size of the bathroom was pleasantly big. Hotel staff are all very friendly and speak good english.