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Recent customer comments

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based on 727 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.4
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Staff Performance 9.0
  • Value for Money 8.3
  • Food/Dining 8.1

8.3 Monica M.
August 06, 2013
Very convenient because of the location
location, cleanliness, staff
Fantastic hotel. The location worths the price. The public transportation nearby helps you to optimize your trip.

9.3 cheekuan G.
July 30, 2013
good location, friendly staff
good location, friendly staff, big room
I enjoyed my stay in Hotel Granvia. The hotel staff reflect very well the Japanese value of politeness. The room is clean and big. Room service was superb. Lack of variety in the restaurants. Superb locations with easy access to any areas of Kyoto and even Japan with trains, taxi and buses. I will come back and introduce the hotel to my friends.

8 Allen Y.
United States
July 24, 2013
extrmely convinent, quiet comfortable
location, location, location
The English speaking staff were extremely friendly and helpful, most likely because they were comfortable with speaking the language. A young lady at the concierge went out of her way to walk us down to the subway(in her kimono), to show us how to purchase tickets. Her name is Yuko, look for her if you have English issues, supper sweet and the perfect hostess. Only real issue I had, was there's a charge to use the swimming pool and my 15 year old was unable to use it because she's under 20yrs old; first 5 star hotel I have ever encounter this.

9 Wanwanat C.
July 21, 2013
Modern hotel in convenient location
Hotel in Train Station of Kyoto,Great Location,Nice Bathroom
I know this hotel is very popular but to wait until 3PM to check in is pretty late for our family traveling with mom(65years old). It was around noon and we flew in to Osaka airport then took 1hour bus to get here. We felt unwelcome from the front desk lady to ask us to check back aournd 3PM without trying/negotiating to find one of our rooms. After hung around the hotel lobby till 3PM, she give us smoking smell rooms?!? I was VERY disappointed, I am requested online from Agoda booking page and special requested again for NON-smoking rooms from her but what we got still rooms with totally cigarette smoke smell. When I called the front desk, I got question from the line "Do you smell the cigarette odor? ". Simply replied "YES!" It took another change to the better rooms. Finally we got COMPLETELY non-smoking rooms after then we were happy and had nice stay here.

9 Shirley W.
United Kingdom
July 15, 2013
Fantastic location
Location, comfort
A friend recommended this hotel to us, he was spot on with the recommendation. Eleven floors up the view was great, there was no noise. The location meant easy access to the bus stops for local sites, trains for further afield visits. The adjacent shopping (Porta and the Cube) offered plenty of eating options, we didn't eat in the hotel as it seemed much more expensive.

8 Dennis N.
July 14, 2013
Excelant hotel I highly recommend its very nice
Good shopping area close to everything
Very comfortable and very convenient the subway just bellow the hotel

9.3 Jin L.
United States
July 11, 2013
We had a short trip to Kansai area.
Very convenient location, clean room and nice service.
Kyoto was our first stop and Granvia hotel was a very wise choice for us to stay in Kyoto. The location is perfect as we were able to quickly find it after our arrival to Kyoto station. We had to rely on trains and bus to all the places and next stop Kobe so it was so convenient to just walk out of the hotel and take whatever train you want. The hotel also has very clean room and friendly staff. We had great experience.

9 Kai M.
Hong Kong
July 06, 2013
high quality service
good service nice and friendly staffs

9.7 Kit L.
Hong Kong
July 06, 2013
right next to kyoto station, very convinence
next to kyoto station, nice room, nice service

9 Zhimin Z.
July 04, 2013
Would come back again
Location, room comfort, ease of public transport
stayed here for 4 nights, extremely pleased that I chose this hotel mainly due to the unbeatable location - just above the massive Kyoto station and next to a bus interchange, which allowed for really easy access to major attractions. Many restaurants are located at the Kyoto station and around this area as well. My room was upgraded due to its location which is slightly further away from the lift lobby and I was grateful for that. The room itself is clean, very spacious for Japanese standards, quiet and comfortable. Amenities provided are more than adequate, and service delivery by the staff was prompt and excellent. The hotel may seem slightly cold at times, compared to the homely ryokans you can opt to stay in Kyoto as well, but it still works well.