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Verified traveler reviews

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based on 737 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.9
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 8.3
  • Food/Dining 8.1

Leslie M.
United Kingdom
June 30, 2013
Great hotel
Location, quality of staff and easy access
excellant location with very helpfull staff. It is above the main train station.

Ka C.
Hong Kong
June 27, 2013
Staff are very nice and considerate.
Location is very good, right on the railway station. The staff are nice and speak fluent English. The room is clean.
Apart from the mentioned, the toilet stuff are good quality.

Tran B.
June 25, 2013
Good hotel
Near shopping, easy get bus and train
I will stay here if I comeback Kyoto. Restaurant very good

Ying M.
June 24, 2013
Location, location, location
Most convenient location, great shopping and dinning, friendly staff
My daughter and I have stayed there for five nights and we enjoyed a lot. We'll definitely stay at this hotel next time we visit Kyoto.

John C.
New Zealand
June 21, 2013
convenient, centrally located hotel
location, professional staff, clean comfortable room
We had a wonderful time staying at this hotel. It's centrally and conveniently located with easy access to public transport. We'll highly recommend this hotel to anyone going to Kyoto.

Ying S.
June 18, 2013
Superb hotel
Luxury, good location, attentive and well informed staffs
A centrally located luxury hotel close to train station, attractions, shopping and dining options. The concierge is especially good in providing dining and attractions information and suggestions. My 2 year old son was sick during the stay and I actually asked for information on local hospital and was given good advice. I will return for sure.

Tani S.
United States
June 17, 2013
Topnotch hotel for the price, attentive, informed
Well appointed room, attentive staff, very well managed
Our favorite hotel of the trip, far better than the high end one we stayed in in Tokyo which had many glitches!

Kuan-Lun C.
June 16, 2013
very clean and confortable hotel
good quality equipment, cleaness, convinence on traffic
My family had a very pleasant stay at this hotel, it was at first hard to find when we first arrive at Kyoto station since it's a big place, but once check-in and familiar with the location, it's really convinence on traffic to all the famous temples and other cities, and the near-by mall and food-court provide a diversity of choice on shopping and eating. The only thing I had to complain is the hotel pool allow chidren usage only at 7~9am with some regulations which I think is not so friendly to the family but better quality to the business traveller.

Derek K.
June 14, 2013
Superb location and superlative concierge service.
The location, the concierges and the efficiency
The location is unbeatable for those coming by train as the hotel is connected to the train station. It is also convenient as a subway and bus exchange to get from here to almost anywhere in Kyoto. There are plenty of dining options in the hotel and in the shopping malls next door. The best thing was the concierges, who were patient and helpful, not just with Kyoto stuff and restaurant reservations but with information about our next stop, Osaka.

Matthew T.
United States
June 14, 2013
comfortable, hassle-free, great location
fantastic fifteenth floor lounge, comfortable bed, great location