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Recent customer comments

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based on 746 reviews
  • Cleanliness 9.3
  • Facilities 8.5
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.0
  • Value for money 8.3
  • Food/Dining 8.1

Zhimin Z.
July 04, 2013
Would come back again
Location, room comfort, ease of public transport
stayed here for 4 nights, extremely pleased that I chose this hotel mainly due to the unbeatable location - just above the massive Kyoto station and next to a bus interchange, which allowed for really easy access to major attractions. Many restaurants are located at the Kyoto station and around this area as well. My room was upgraded due to its location which is slightly further away from the lift lobby and I was grateful for that. The room itself is clean, very spacious for Japanese standards, quiet and comfortable. Amenities provided are more than adequate, and service delivery by the staff was prompt and excellent. The hotel may seem slightly cold at times, compared to the homely ryokans you can opt to stay in Kyoto as well, but it still works well.

Samuel L.
July 03, 2013
Wonderful experienced.
Restaurant, Room, and speedy services.
Even though this hotel is located at JR station, it comes with 5 stars hotel's standard. I'd highly suggest this hotel to all the business travellers. Shopping and food courts are right at the basement and next buildings. If you want to save money, just book hotels accross the streets, those hotel are half price comparing with the Hotel Granvia Kyoto.

Felicia L.
July 02, 2013
superb. would love to go back n stay there again
best location, best access to isetan, best access to kyoto station n restaurants

Nai C.
July 01, 2013
Its very convenient
Convenient, Comfortable and Amazing Views.

Juan C.
July 01, 2013
Incredible Kyoto
location, personnel attention and services

Leslie M.
United Kingdom
June 30, 2013
Great hotel
Location, quality of staff and easy access
excellant location with very helpfull staff. It is above the main train station.

Ka C.
Hong Kong
June 27, 2013
Staff are very nice and considerate.
Location is very good, right on the railway station. The staff are nice and speak fluent English. The room is clean.
Apart from the mentioned, the toilet stuff are good quality.

Tran B.
June 25, 2013
Good hotel
Near shopping, easy get bus and train
I will stay here if I comeback Kyoto. Restaurant very good

Ying M.
June 24, 2013
Location, location, location
Most convenient location, great shopping and dinning, friendly staff
My daughter and I have stayed there for five nights and we enjoyed a lot. We'll definitely stay at this hotel next time we visit Kyoto.

John C.
New Zealand
June 21, 2013
convenient, centrally located hotel
location, professional staff, clean comfortable room
We had a wonderful time staying at this hotel. It's centrally and conveniently located with easy access to public transport. We'll highly recommend this hotel to anyone going to Kyoto.


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