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Recent customer comments

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based on 727 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.4
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.1

Tani S.
United States
June 17, 2013
Topnotch hotel for the price, attentive, informed
Well appointed room, attentive staff, very well managed
Our favorite hotel of the trip, far better than the high end one we stayed in in Tokyo which had many glitches!

Kuan-Lun C.
June 16, 2013
very clean and confortable hotel
good quality equipment, cleaness, convinence on traffic
My family had a very pleasant stay at this hotel, it was at first hard to find when we first arrive at Kyoto station since it's a big place, but once check-in and familiar with the location, it's really convinence on traffic to all the famous temples and other cities, and the near-by mall and food-court provide a diversity of choice on shopping and eating. The only thing I had to complain is the hotel pool allow chidren usage only at 7~9am with some regulations which I think is not so friendly to the family but better quality to the business traveller.

Derek K.
June 14, 2013
Superb location and superlative concierge service.
The location, the concierges and the efficiency
The location is unbeatable for those coming by train as the hotel is connected to the train station. It is also convenient as a subway and bus exchange to get from here to almost anywhere in Kyoto. There are plenty of dining options in the hotel and in the shopping malls next door. The best thing was the concierges, who were patient and helpful, not just with Kyoto stuff and restaurant reservations but with information about our next stop, Osaka.

Matthew T.
United States
June 14, 2013
comfortable, hassle-free, great location
fantastic fifteenth floor lounge, comfortable bed, great location

June 12, 2013
Convenient, accessible
Clean, easily accessible from Kyoto station, quality service

Shlomo T.
June 10, 2013
Very large rooms, but not special !
Location, location, location !!!
The whole building with the Kyoto station is absolutely stunning !! Rooms are very large, but nothing special. On the other hand, probably the best breakfast I have ever had in Japan. The hotel is huge, so just walking through will get you in shape... Had a view of the Kyoto tower from the room, so that was nice. Lobby area is a bit too dark, I suppose some people finds it nice. Over all, a nice hotel.

Stefan G.
June 09, 2013
very pleasant
extremly kind personell; good atmosphere

chi C.
Hong Kong
June 08, 2013
Sightseeing starting point
close to kyoto station, service is good, room is nice

Tio I.
June 06, 2013
very enjoyable stay
Located on Kyoto station with all public transport next door. Big room with city view and equally big bathroom. Very attentive and friendly staff, who speaks English very well.
It was a great stay. All public transportation are next door. We took sightseeing bus to explore Kyoto and the station is located next door to tye hotel. Very close to isetan shopping mall & yodobashi duty free shop.

Adam K.
United Kingdom
June 04, 2013
Time to grow up
Central location, big room, fairly clean
Easy to find hotel straight off the train. The lobby staff were very attentive and the whole reception area was very impressive and gave the hotel a real international feel. That's where it ended really, the room was large but smelt of cigarette smoke. The TV only had CNN no cable ( this was an extra £7.50 a night). I was there to sight see and did a lot of walking. I just wanted to relax in the evenings in my room after a tiring day. The pool was an extra £7.50 and I was still unable to use it because I have a visible tattoo even though there were no other guests using the pool. Their solution was to bandage my arm, short turning the farce I decided to opt out and retire to the shower in my room.