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Recent customer comments

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based on 745 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.6
  • Location 9.7
  • Room Comfort/Standard 9.2
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.1

Mei C.
Hong Kong
August 10, 2015
Excellent Stay
Location, staff, cleanliness
The location is excellent, exactly on the top of Kyoto Station where you are easy to take JR or Bus. Staff there are good, too. They are so helpful to help my family arrange reservation of restuarants and arrange the hotel rooms next to each other so that I'm convenient to take care of my family.

Thomas K.
August 04, 2015
Not an average railway station hotel...
location in the station, polite staff, lot of shopping & dining around
simply perfect!

Ravivaree P.
July 31, 2015
Great location
Great location, friendly staff, cozy room

siu C.
United Kingdom
July 14, 2015
Location. Comfortable. Great shopping
The best railway station we've ever visited. Great value for money. All the amenities were there such as shops, restaurants, transports. Will stay again and recommend to anyone we know.

San E.
July 05, 2015
conveniently located hotel
very noisy even in the middle of the night. its very near the train station which operates 24 hours non-stop.

Chin J.
July 04, 2015
it is conveniently located, big andspacious.Value
convenience, big and clean
Good and memorable. Will definitely recommend to friends..

elsa R.
United States
June 30, 2015
higly recommended
location , staff and amenities
We had weak wifi in our room and the drain in the shower was very slow. We told the reception about it, and we got upgraded to a better room!! They're very accommodating and helpful. Can't beat the location!!!! Highly recommended!

Masami S.
United States
June 30, 2015
Great Staff members.
Staff, clean room, convenient location

Tsun K.
June 29, 2015
Convenient base to move around Kyoto
Location, location, location
Comfortable and value for money

Kevin L.
Hong Kong
June 26, 2015
Great location, dated decoration and accommodation
Great location, dated decoration and accommodation
Great location, dated decoration and accommodation