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Recent customer comments

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based on 658 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.3
  • Location 9.4
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.7
  • Food/Dining 7.5

Leslie K.
May 01, 2014
Location, location, location
Nice clean room. We had no issues with this hotel and enjoyed our stay. The location was just perfect. I would stay here again and would also recommend the hotel.

Hermila C.
United States
March 05, 2014
fabulous clean hotel with very helpful staff
cleanliness, comfort, centrally located
The room was great value with a great location. Ask for a bus map and a bus daily ticket while there. The staff will help make your stay more pleasant and efficient.

David H.
United States
February 28, 2014
Efficient hotel with attentive staff
Nice location for shopping, helpful staff with good English skills

Elissa M.
February 03, 2014
Stunning contemporary Japanese hotel
Fantastic position, very friendly staff, contemporary good design
Fantastic! Excellent position for the things I wanted to do in Kyoto within walking distance, Gion and the Nishiki market. Very easy to get to the train stations, very friendly, welcoming and accommodating staff. Yes the room is small as you would expect but very comfortable beds/pillows, bathroom, and the attention to detail. I really enjoyed my stay here and can thoroughly recommend this hotel for a great contemporary introduction to Kyoto.

pakorn M.
January 08, 2014
Friendly staff and good hotel
Friendly staff, Good location, quite expensive
The hotel's location is very good so you are next to the shopping, dining area of the Kyoto. The convenient store and the breakfast shop is very near as well as the train and bus stop. The nice staffs will take care of you well and very polite. Anyway, everything come with the price, so it is not the bang for buck for sure.

Thomas W.
January 07, 2014
design new superb

Alexandra S.
January 07, 2014
Will be back!
Superb location, Comfortable room and Free fast wifi
I was upgraded to the rooms on Premium Floor, Amazing! :) The location is unbeatable, just on the centre of Kyoto, very close to shopping street Karawamachi-dori, Shijo-dori and Sanjo-dori. There were many good restaurants and shops around the hotel. Will stay there again if ever back in Kyoto.

January 05, 2014
Sophisticated and delicate.
Design, location and Friendly staffs
It was amazing. We love the hotel. There's a drugstore right in front of it. And a supermarket beside. The room was great, and the staffs was awesome. They looked into my booking details and provided a small bouquet of flowers (wedding). I love it.

Shu J.
January 02, 2014
Best location with great comfort
Location clean value
Very good,very polite staff and clean room, for Kyoto city hotel, good choice

Francis C.
Hong Kong
January 02, 2014
clean & excellent location