Back to hotel info

Recent customer comments

Filter by traveler type
Very good

based on 175 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.4
  • Location 8.6
  • Room Comfort/Standard 7.7
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 6.7

John B.
August 17, 2015
Location, location, location
Pleasant room situated in the heart of the city with good service

Ho E.
Hong Kong
August 15, 2015
Nice downtown hotel
Good location, nice service and clean rooms
Very good location, near metro station. Easy to spot. Good restaurants nearby. Nice shops like prada is just around the corner.

Ho L.
Hong Kong
August 15, 2015
Clean and Comfort
Clean , good location

Sarah Y.
July 28, 2015
Comfort and close to the main station
Comfortable bed, helpful staff, close to station
The Star Festival (Tanabata) was on and in the room they had two pieces of paper so I could write my wishes and then attach them to the tree downstairs for the festival. I thought it was a really nice touch! The room was very comfortable, tidy and was a pretty good size compared to the places in Tokyo. It wasn't too far from the main station with the local trains, shinkansen and subway lines nearby. The staff were kind and attentive.

Wing Y.
Hong Kong
July 23, 2015
Good Location, Big Room, A bit noisy
Good Location, Big Room, A bit noisy
Good Location, Big Room, A bit noisy

Danny C.
July 05, 2015
Very very nice
very very nice

Suhyun K.
South Korea
May 07, 2015
good location
location, reasonable price, staff
very close to the Nagoya station(5minutes on foot), nice staffs, reasonable price. but some foor have a non-smoking room and smoking room, so the smell was not so fresh. and, the whole windows of this hotel room is not made to open. ㅠ.ㅠ

adeline T.
April 30, 2015
Great stay
location, room, staff
the hotel location is very good; a stone throw away from the station. Convenient w many shops. Great staffs and great room. Great value too

Nitimon S.
March 26, 2015
The room is very small and old. Not so clean
Bad experience. Staffs seem to be confuse.

thien D.
March 16, 2015
u get what you pay for! no surprises
location location location
my stay at the castle plaza hotel was okay. it was satisfactory having all the amenities required albeit extremely dated. the rooms were extremely small, probably the smallest in my most recent trip to japan. its only minutes away from the station. staff were ba-hum didn't care much at all for customer service which i found surprising considering the hospitality standard in japan is high. one major disappointment was that you could only access the WIFI from the lobby. we didn't try the hotel restaurant but it looked good!