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Very good 8.0
Based on 2455 reviews

Recent customer comments

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Very good



based on 2455 reviews
  • Cleanliness 8.1
  • Facilities 7.1
  • Location 9.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 8.0
  • Food/Dining 6.8
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Kin L. from Hong Kong
Couples
Stayed one night in December 2014
Close to Outlet, 1 stop to airport, nice view/room
Close to Outlet, one stop to airport, nice view/room
Reviewed March 09, 2015

Felicia L. from Singapore
Groups
Stayed 2 nights in January 2015
Great experience overall!
Close to Osaka station, Comfortable, Good service
The Hearton Hotel Nishi Umeda is a quick walk from JR Osaka Station (Sakurabashi exit). I arrived from Kanazawa on the Thunderbird and unfortunately there were no lifts or escalators. You'd have to go find one which is about 5 mins walk away if you can't handle carrying your luggage down the stairs. When you have exited the gates, you go through this shopping street (it's indoors) and you would reach the hotel right when you exit this shopping street! The hotel is also close to convenience stores and the shopping street has some restaurants and cafes and an electronics store. Room was slightly bigger than the usual business hotels. And the electrical plugs and room lights control was placed in appropriate positions (right beside the bed!) The hotel staff were very good, they were able to pass me my Amazon package instead of having me ask them! Good service. The hotel also had umbrellas for us to use without any extra charge. One possible down point might be that the train tracks are actually quite close. My friend who was sleeping near the window thought the trains were a bit noisy, while I didn't hear anything at all.
Reviewed March 08, 2015

Gong R. from Thailand
Couples
Stayed one night in March 2015
Very good location and staff assistance
Location, Staff Assistance, Spacious Lobby
OK, A little pricy and a little worn-down facilities in the room.
Reviewed March 08, 2015

inge W. from Indonesia
Families with young children
Stayed 5 nights in May 2012
Ordinary 3 stars hotel
Small room
no special notes for this place, i won't be staying there when i visit Osaka next time
Reviewed March 07, 2015

KEITH C. from Hong Kong
Couples
Stayed 3 nights in February 2015
Okay but small room
Good location, good service
Near osaka station Room clean but too small
Reviewed March 04, 2015

Rosalie D. from United States
Families with young children
Stayed 5 nights in February 2015
Excellent
location, restaurant, staffs
I will definitely recommend Hearton Hotel Nishi Umeda. Good location, excellent food at Garden Café and Garden Kitchen, hotel staffs were very accommodating(they were able to accommodate my request to change my room to non-smoking upon check-in and they were very patient in giving me directions). I definitely did not make a mistake when I select Hearton Hotel Nishi Umeda for my vacation in Osaka.:)))
Reviewed March 02, 2015

Teoh E. from Malaysia
Families with young children
Stayed 4 nights in February 2015
Great location
Clean, Good location and convenience.
This hotel is near to the osaka station and the airport limousine bus stop.
Reviewed March 01, 2015

Teoh E. from Malaysia
Families with young children
Stayed 4 nights in February 2015
Good location
Clean, Good location and convenience.
This hotel is nearby the Osaka station and just a 5 minits walk to Airport limosine bus stop.
Reviewed March 01, 2015

Hong T. from Malaysia
Couples
Stayed one night in February 2015
Great stay
Great location, staff and cleanliness
Reviewed February 28, 2015

Lui M. from Hong Kong
Solo travelers
Stayed one night in January 2015
Good location
Location(JR), price, near airport bus
Good location just next to the JR station Supermarket and store around hotel Free wifi No English name on the hotel Building.
Reviewed February 25, 2015