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Very good 8.0
Based on 2450 reviews

Recent customer comments

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Very good

based on 2450 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.0
  • Location 9.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 8.0
  • Food/Dining 6.8

Jongrak C.
December 10, 2014
Hotel in the best location
Good location, good room and good staffs
The hotel location is close to JR Osaka station. It takes 3 mins walk to the station. On the way to the station. there are many restaurants with variety of choices and prices. The room condition is new and clean. Bathroom is bigger than standard size of 3 stars hotel in Japan. Beside, there are good selection of shampoo and soap with good quality. The staff is helpful. If I return to Osaka, I will stay at this hotel definitely.

ngie W.
December 10, 2014
To improve hotel cleaniness
Convenient to shopping centre and train stations
Good except my comment as above.

December 05, 2014
Hearton hotel
Location, Wifi and well presented
Staff are great, location is central to everything very close to osaka station and eatery, shopping is walking distance and their wifi is very strong too. I would recommend this hotel to everyone

Pichan P.
December 05, 2014
Location is good but everything else is not..
Location and nothing else
This is my second time stay in Hearton Hotel Chain(First time at Shinsaibashi). It was ok just for a sleep but being 4 star hotel I expect a lot more than that, especially from the hotel in Japan. The room cleaning was poor and the front staff seem to have a bad mood on the day I arrive. She even spoke with me with 普通形 which I consider to be a rude manner.(Normally Japanese will address guess with very polite word 尊敬語 which should be a standard when you speak with Guess)

Carel C.
December 03, 2014
great location
location, fast check in and out, comfortable room
one of my best stay in japan, very good location, sheltered to JR osaka station (sakurabashi gate exit). very comfortable bed and pillow, most pillow in japan hotel are very soft, but hearton provides a firm pillow which is much to my liking, i had a very good night sleep. the sheltered link way to station provides stretch of eateries with many choices of food. i will definitely come back to hearton nishi umeda again.

Jawad M.
December 01, 2014
Good location
Location, location,location
Good hotel

Ho T.
November 29, 2014
Good Location

Chotchuang T.
November 29, 2014
Good Location
Location, Price, Comfortable

Candice T.
November 29, 2014
Convenient location
Location, value for money, cleaniness
It was a pleasent stay. Location was near the train station

Naim M.
November 28, 2014
Location & takoyaki
location... takoyaki.....jr line
Great with small wifi.The boys enjoyed it very much.